Customer Service/Claims Analyst

KALEEN RUGS INC; Dalton (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

Dental insurance

Vision insurance

Job summary

Kaleen Rugs, Inc. seeks a full-time, experienced customer service representative/claims analyst to support customers by processing orders, answering product questions, and tracking orders through manufacturing stages.

The role emphasizes handling returns and communicating clearly with customers and internal teams. The ideal candidate will manage calls, emails, and order details across multiple locations, while coordinating with production and shipping teams globally.

Qualifications

• Must have high school or equivalent.
• 2 years customer service experience.
• 1 year claims experience.

Responsibilities

• Process incoming calls and communicate with customers and sales team professionally.
• Coordinate and expedite orders across production and shipping offices.
• Provide timely order details and finish techniques via phone and email.
• Assist with claims through returns process and maintain customer correspondence.

Skills

Communication

Customer service

Order processing

Multitasking

Education

High school diploma

2 years customer service

1 year claims experience

Tools

SAP

AS400

Excel

Outlook

Job description

Benefits:

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• Dental insurance
• Vision insurance

Kaleen Rugs, Inc. is looking for Full-time experienced customer service representative/claims analyst to offer trained and expert knowledge to its customers base by processing orders, answering a variety of product specific questions and tracking orders through various stages of manufacturing. This role will also be responsible to process claims through the return process with an emphasis on customer correspondence and communications.

Essential Duties and Responsibilities:

Must be proficient with Microsoft Office including Outlook and Excel. A familiarity with both SAP and AS400 operating systems is preferred. Must have excellent communication/comprehension skills both verbal and written. Detailed responsibilities and qualifications include but not limited to:

• Processing incoming calls and communicating with customers and sales team in a professional and timely manner.
• Communicating with customers, sales staff and internal staff regarding order-specific details and finishing techniques by both phone and e-mail.
• Organize, multi-task, prioritize and manage multiple order-specific details across a variety of manufacturing locations.
• Coordinate and expedite orders with production and shipping offices both domestic and international.
• Communicate and set shipping timeline based on production schedules.
• Perform a variety of additional administrative functions as needed.

Education and/or Work Experience Requirements:

• High school or equivalent
• Customer Service: 2 year
• Claims experience: 1 year

Physical Requirements:

While performing the duties of this job, the employee is regularly required to see, talk, and hear. This position requires exceptional fine motor skills, sitting, standing, walking, and bending throughout the day. The employee may occasionally