Claims & Returns Data Analyst (Hybrid/Remote)

Chilewich Sultan, LLC; Chatsworth (GA); Hybrid; USD 45,000 - 65,000; Full time

Job summary

The candidate will handle claims across multiple divisions, input replacements and credits, maintain documentation, and assist with resale certificate validation and reconciliation tasks. Prior textile industry exposure is a plus, with emphasis on accuracy and timely communication.

Qualifications

• College level education or equivalent experience.
• Hands-on experience entering transactions (orders, credit memos, RAs) in an ERP, order management, or claims management system.
• Excellent written and verbal communication skills (incl. phone and email intake).
• Strong analytical and problem-solving abilities.
• Ability to analyze, interpret, and organize sets of data and draw meaningful conclusions.
• Proficiency with Microsoft Office 365.
• Advanced Microsoft Excel skills, including formulas, lookups, PivotTables, filtering, sorting, data validation, and large data sets.
• Strong attention to detail with a high level of accuracy.
• Ability to manage multiple priorities and deadlines across several divisions/channels.
• Strong organizational and documentation skills.
• Ability to work independently while collaborating effectively across departments.

Responsibilities

• Field incoming claims via phone and email; respond promptly and professionally to customers and internal partners.
• Review submitted claim information for completeness and accuracy; request additional information when needed to complete the investigation.
• Research product, order, shipment, customer, and financial information across divisions and systems.
• Analyze product and freight claims to determine validity and resolution.
• Collaborate with technical team to determine if a claim is valid per policy.
• Enter replacement orders, credit memos, and RAs when a claim is approved.
• Log all claims and resolutions on tracking spreadsheets.
• Escalate unusual or high-value claims to technical team & management.
• Communicate claim status and resolution clearly with customers and internal teams.
• Coordinate with manufacturing and technical staff on defect diagnosis.
• Coordinate with scheduling on replacement order timing and delivery expectations.
• Assist with account reconciliation activities related to claims, returns, credits, and deductions.
• Research discrepancies between claims, credits, invoices, returns, and customer activity.
• Maintain and validate customer resale certificates for accuracy and compliance with requirements.
• Utilize advanced Excel functions to organize, analyze, reconcile, and report data.
• Create and maintain reports tracking claim volume, returns, financial impact, trends.
• Maintain confidentiality and accuracy when handling sensitive information.
• Provide additional analytical and administrative support as needed.

Skills

ERP data entry

Communication

Analytical thinking

Data analysis

Advanced Excel

PivotTables

Office 365

Attention to detail

Multi-tasking

Independent work

Education

College degree or equivalent experience

Tools

ERP system

Order management system

Claims management system

Job description

The candidate will handle claims across multiple divisions, input replacements and credits, maintain documentation, and assist with resale certificate validation and reconciliation tasks. Prior textile industry exposure is a plus, with emphasis on accuracy and timely communication.