Customer Service & Checkout Pro — Retail Store

Michaels Stores; Village of Westbury (NY); Presencial; USD 36.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discounts

Benefits package

Descripción de la vacante

The Michaels Companies Inc. LI-ROOSEVELT FIELD, NY store is seeking a friendly team member to deliver exceptional customer service and support daily store operations.

Responsibilities include helping customers, ensuring fast checkouts, engaging with the Rewards program enrollments, and contributing to omnichannel processes like BOPIS and SFS. The role involves unloading trucks, stocking, and maintaining in-stock shelves, while adhering to SOPs and safety standards.

Formación

• Retail and/or customer service experience preferred

Responsabilidades

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Conocimientos

Retail experience

Customer service

Descripción del empleo

The Michaels Companies Inc. LI-ROOSEVELT FIELD, NY store is seeking a friendly team member to deliver exceptional customer service and support daily store operations.

Responsibilities include helping customers, ensuring fast checkouts, engaging with the Rewards program enrollments, and contributing to omnichannel processes like BOPIS and SFS. The role involves unloading trucks, stocking, and maintaining in-stock shelves, while adhering to SOPs and safety standards.