Store Associate: Stocking, Checkout & Customer Care

Michaels Stores; City of Rochester (NY); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Job summary

The Michaels Companies Inc. in ROCH-GREECE, NY is seeking team members to deliver friendly customer service, help customers shop, and ensure a fast checkout experience.

You will assist with truck unloading, stocking, and merchandising, while supporting omni-channel processes such as Buy Online Pickup in Store and Ship From Store. The role requires standing, lifting, and weekend/evening shifts.

Qualifications

• Minimum age 16; must be eligible to work in the U.S.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Job description

The Michaels Companies Inc. in ROCH-GREECE, NY is seeking team members to deliver friendly customer service, help customers shop, and ensure a fast checkout experience.

You will assist with truck unloading, stocking, and merchandising, while supporting omni-channel processes such as Buy Online Pickup in Store and Ship From Store. The role requires standing, lifting, and weekend/evening shifts.