Customer Service Associate: Payments & Growth

CCF Family of Brands; Gretna (LA); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Paid on‑the‑job training

Learning management system with e‑less

Cross-brand opportunities

Key Holder Program for leadership

Performance-based advancement

Educational reimbursement

Health and retirement benefits

Life and AD&D insurance

Voluntary benefits package

Employee assistance program

Discount marketplace

Paid time off

Casual dress code

Job summary

Speedy Cash in Gretna, LA is hiring a Customer Service Representative to help local communities access quick financial solutions. You will process transactions, provide exceptional in-store experiences, and engage with customers to build lasting relationships. Training and development are emphasized to support long-term career growth.

You will join a fast-paced environment, with a full-time on-site schedule and a comprehensive benefits package designed to support personal and professional growth.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required and conducted in accordance with law.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside the office, including on-site vehicle appraisals and community events.
• Maintain store appearance and cleanliness to enhance customer experience.
• Uphold compliance with company policies and local, state and federal laws.

Skills

Customer service

Communication

Data entry

Multitasking

Professional demeanor

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Speedy Cash in Gretna, LA is hiring a Customer Service Representative to help local communities access quick financial solutions. You will process transactions, provide exceptional in-store experiences, and engage with customers to build lasting relationships. Training and development are emphasized to support long-term career growth.

You will join a fast-paced environment, with a full-time on-site schedule and a comprehensive benefits package designed to support personal and professional growth.