Customer Service Champion - Flexible Schedule & Growth

Guaranteed Service; Manasquan (NJ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Professional development assistance

Retirement plan

Job summary

Guaranteed Service in Manasquan, NJ is seeking a friendly Customer Service Representative to join our growing team. This in-person, full-time position handles scheduling and customer inquiries for HVAC, plumbing, and electrical services.

You will use our scheduling software and CRM, respond to questions promptly, and coordinate with dispatchers and technicians to deliver exceptional service. Base pay is $20-25 per hour, with potential bonuses.

Qualifications

• 1+ year of customer service experience preferred.
• Call center or home services experience is a plus.
• Excellent verbal and written communication skills.
• Proficient with scheduling software and CRM systems.

Responsibilities

• Answer inbound calls and schedule HVAC, plumbing, and electrical service appointments.
• Make outbound calls to schedule maintenance visits and follow up with customers.
• Provide friendly, professional assistance over the phone and email.
• Maintain accurate customer information and service appointments in the CRM.
• Coordinate with dispatchers and technicians to ensure a smooth customer experience.
• Assist with on-call responsibilities and weekend coverage as needed.
• Identify opportunities to improve the customer experience and scheduling efficiency.
• Deliver 5-star service with exceptional communication and empathy.

Skills

Customer service

Call center

Home services

Job description

Guaranteed Service in Manasquan, NJ is seeking a friendly Customer Service Representative to join our growing team. This in-person, full-time position handles scheduling and customer inquiries for HVAC, plumbing, and electrical services.

You will use our scheduling software and CRM, respond to questions promptly, and coordinate with dispatchers and technicians to deliver exceptional service. Base pay is $20-25 per hour, with potential bonuses.