Customer Service Representative

Guaranteed Service; Manasquan (NJ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Professional development assistance

Retirement plan

Job summary

Guaranteed Service in Manasquan, NJ is seeking a friendly Customer Service Representative to join our growing team. This in-person, full-time position handles scheduling and customer inquiries for HVAC, plumbing, and electrical services.

You will use our scheduling software and CRM, respond to questions promptly, and coordinate with dispatchers and technicians to deliver exceptional service. Base pay is $20-25 per hour, with potential bonuses.

Qualifications

• 1+ year of customer service experience preferred.
• Call center or home services experience is a plus.
• Excellent verbal and written communication skills.
• Proficient with scheduling software and CRM systems.

Responsibilities

• Answer inbound calls and schedule HVAC, plumbing, and electrical service appointments.
• Make outbound calls to schedule maintenance visits and follow up with customers.
• Provide friendly, professional assistance over the phone and email.
• Maintain accurate customer information and service appointments in the CRM.
• Coordinate with dispatchers and technicians to ensure a smooth customer experience.
• Assist with on-call responsibilities and weekend coverage as needed.
• Identify opportunities to improve the customer experience and scheduling efficiency.
• Deliver 5-star service with exceptional communication and empathy.

Skills

Customer service

Call center

Home services

Job description

Job Title: Customer Service Representative (CSR)

Location: Manasquan, NJ (In-person)

Job Type: Full-time

Pay: $20.00 - $25.00 per hour (Base Pay)

Job description:

CUSTOMER SERVICE REPRESENTATIVES – JOIN A GROWING TEAM AT GUARANTEED SERVICE! NOBODY PAYS MORE THAN GUARANTEED SERVICE!

Grow Your Career with a Company That Puts People First! At Guaranteed Service, we're not just another home service company — we're a team that takes pride in delivering top-quality comfort solutions to customers across New Jersey & Staten Island. We specialize in plumbing, heating, cooling, and electrical services, and we're growing fast! Our Customer Service Representatives are the voice of Guaranteed Service, playing a key role in delivering exceptional customer experiences and keeping our daily operations running smoothly.

We're looking for a friendly, motivated, and detail-oriented Customer Service Representative (CSR) who enjoys helping people, thrives in a fast-paced environment, and wants to be part of a winning team!

Why You'll Love Working Here

• Base Pay: $20–$25/hour
• Estimated Total Earnings: $35–$60/hour equivalent, including bonuses and commissions
• Additional Compensation: Performance-based commissions
• Disclaimer: Actual earnings vary based on individual performance and sales results and are not guaranteed.
• Uncapped Earnings: Additional bonuses, spiffs, and commissions
• Comprehensive Benefits Package: Including medical, dental, vision, and life insurance
• 401(k) Retirement Plan: To support your financial future
• Paid Time Off & Holiday Pay: Enjoy time away from work
• Year-Round Employment: Join a stable, growing home service company
• Modern Tools & Technology: Work with industry-leading customer service and scheduling software
• Supportive Team Culture: Work alongside a team that values communication, collaboration, and success
• Flexible Scheduling: Full-time shift opportunities
• Career Growth Opportunities: Ongoing training and professional development

What You’ll Do

• Answer inbound calls and assist customers with scheduling HVAC, plumbing, and electrical service appointments
• Make outbound calls to schedule maintenance visits, follow up with customers, and fill available appointment openings
• Provide friendly, professional, and knowledgeable assistance to customers over the phone and through email
• Respond to customer questions, concerns, and service requests in a timely manner
• Maintain accurate customer information, service appointments, and call documentation in our CRM system
• Communicate effectively with dispatchers, technicians, and other departments to ensure a smooth customer experience
• Assist with on-call responsibilities and weekend coverage as needed
• Identify opportunities to improve the customer experience and help maximize scheduling efficiency
• Deliver 5-star service experiences through exceptional communication, empathy, and attention to detail

What We’re Looking For

• 1+ year of customer service experience preferred
• Previous call center or home services industry experience is a plus
• Excellent verbal and written communication skills
• A friendly, professional, and confident phone presence
• Strong organizational skills and attention to detail
• Ability to multitask and manage priorities in a fast‑paced environment
• Strong problem‑solving skills and a customer‑first mindset
• Ability to work both independently and as part of a team
• Comfortable working with computers, scheduling software, and customer management systems
• Availability to work weekends or assist with on‑call coverage as needed
• A positive attitude, strong work ethic, and passion for helping others

Ready to Join a Winning Team?

If you're a friendly, motivated Customer Service Representative who takes pride in helping others and delivering exceptional customer experiences, Guaranteed Service wants to meet you!

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Experience

• Customer Service: 1 year (Preferred)
• Call Center: Experience preferred
• Home Services Industry: Experience preferred