Customer Service Cashier & Front Desk Specialist

Kroger-54356a7; Dallas (TX); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Healthcare coverage

Tuition reimbursement

Employee discounts

Paid time off

Job summary

The Kroger family of companies is hiring for a Customer Service Associate at our Dallas, TX location. You will assist customers, process sales at the checkstand, and uphold the company values of respect, honesty, integrity, diversity and safety.

You will perform cashier tasks, maintain the checkstand area, answer phones, handle refunds, exchanges and payments, and support store operations while prioritizing customer satisfaction and compliance with policies.

Qualifications

• High school diploma or GED or equivalent.
• Six months cashier experience to work at Customer Service Desk.
• Minimum 18 years of age (19 in Idaho/19 in Alaska if selling tobacco).
• Ability to pass drug test.
• Ability to work in a fast-paced environment.
• Ability to work weekends on a regular basis, work any shift and work overtime as needed.
• Ability to organize/prioritize tasks/projects.
• Knowledge of company policies, procedures, and organizational structure.
• Related retail experience.

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service.
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes.
• Complete file maintenance log for price discrepancies.
• Maintain cleanliness of checkstand area to housekeeping standards.
• Answer telephones.
• Comply with all corporate policies.
• Promote and follow Company initiatives.
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale.
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary.
• Open and close desk.
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals.
• Provide lottery service (except Alaska) and fish and game licenses.
• Send/receive faxes.
• Administer lost and found.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Cashier experience

Customer service

Work fast-paced

Weekend availability

Organize/prioritize tasks

Policy knowledge

Retail experience

Integrity & honesty

Education

High school diploma or GED

Job description

The Kroger family of companies is hiring for a Customer Service Associate at our Dallas, TX location. You will assist customers, process sales at the checkstand, and uphold the company values of respect, honesty, integrity, diversity and safety.

You will perform cashier tasks, maintain the checkstand area, answer phones, handle refunds, exchanges and payments, and support store operations while prioritizing customer satisfaction and compliance with policies.