Customer Service Call Specialist

viiz communications; Call (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

viiz communications is seeking a Customer Service Call Specialist to handle inbound and outbound calls, document details accurately, and connect customers to the right resources. The role requires calm professionalism, strong English communication, and the ability to multitask in a fast-paced environment.

The ideal candidate has 1 year of call center or customer service experience, a high school diploma or GED, and the ability to work non-standard hours. A background check is required.

Qualifications

• 1 year of call center or customer service experience preferred.
• Ability to stay calm and professional during all interactions.
• Fluent English speaking, reading and writing abilities.
• Typing speed of at least 45 words per minute with 95% accuracy.
• Pass pre-employment background check.

Responsibilities

• Answer incoming customer care calls, including operator services, directory assistance, and third-party answering services.
• Accurately obtain, document, and verify information while guiding callers to the right party.
• Maintain a professional conversation with callers.
• Provide alternative solutions when requests cannot be fulfilled.
• Work independently within a team, aware of other calls and multiple individuals involved.
• Exhibit judgement, tact, compassion, and empathy.
• Use logic and reasoning to assist callers.
• Multi-task effectively in a highly repetitive environment.

Skills

English proficiency

Typing 45 wpm

Customer service mindset

Education

High School Diploma or GED

Tools

Telephone system

Job description

This position is responsible for receiving, evaluating, and coordinating customer care calls. This may include inbound and outbound calls to and from customers, listening to customers’ needs or issues, and providing helpful solutions as needed.

Responsibilities

• Answer incoming customer care calls; call types include but are not limited to: operator services, directory assistance, and third-party answering services
• Accurately obtain, document, and verify pertinent information while providing instructions to the caller and connecting them to the appropriate party
• Maintain conversation with the caller in a professional manner
• Provide alternative solutions when a caller’s request cannot be fulfilled
• Work independently as part of a team while being aware that the other operators may have calls in progress that involve multiple individuals
• Actively display judgement, tact, compassion, and empathy
• Use logic and reasoning when assisting callers
• Stay motivated to multi-task under pressure in a highly repetitive environment

Qualifications

• 1-year previous experience in call center, or customer service preferred
• Ability to retain emotional control, remaining calm and professional during all interactions
• High School Diploma or GED equivalent
• Successfully pass pre-employment background check
• Fluent English speaking, reading, and writing abilities
• Ability to type a minimum of 45 words per minute with 95% accuracy
• Proficient use of multiple computer programs and telephone
• Must be able to work non-standard business hours and/or overtime when required

Customer Service Call Specialist