Customer Service & Call Center Specialist

Us Tech Solutions; Lewisburg (TN); On-site; USD 21,000 - 26,000; Part time

Job summary

US Tech Solutions is seeking a Customer Service Representative in Lewisburg, TN, a 24-month contract earning $17 per hour. You will handle up to 50 calls daily, log calls and up to 50 transactions in our system, and triage inquiries to appropriate departments.

Responsibilities include answering calls and emails, routing to resources, documenting interactions per SOP, and entering accurate ordering information in our system. Strong MS Office, SAP, and Salesforce familiarity is a plus.

Qualifications

• High School Diploma required
• Typing speed 60+ WPM required
• Excellent customer service skills
• Strong written and oral communication skills
• Experience with Microsoft Office

Responsibilities

• Answer incoming calls and respond to customers emails
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Entering accurate ordering information into a company system
• Comfortable working in fast-paced environments
• Strong time management and organizational skills

Skills

Customer service

Verbal & written communication

Time management

Typing speed 60+ WPM

Fast learner

Education

High School Diploma

Associate degree preferred

Tools

SAP

Salesforce

Microsoft Office

Job description

US Tech Solutions is seeking a Customer Service Representative in Lewisburg, TN, a 24-month contract earning $17 per hour. You will handle up to 50 calls daily, log calls and up to 50 transactions in our system, and triage inquiries to appropriate departments.

Responsibilities include answering calls and emails, routing to resources, documenting interactions per SOP, and entering accurate ordering information in our system. Strong MS Office, SAP, and Salesforce familiarity is a plus.