Customer Service Representative

CFS; Hendersonville (TN); On-site; USD 26,000 - 34,000; Full time

Job summary

CFS in Hendersonville, TN is seeking a Customer Service Representative to provide courteous, phone-based support in a fast-paced environment.

You will answer inbound calls, handle questions and service requests, and update customer records while aiming to meet quality and satisfaction goals.

Qualifications

• Previous customer service, call center, receptionist, or phone support experience preferred.
• Strong verbal communication and active listening skills.
• Basic computer and data entry proficiency.
• Ability to multitask and manage a high volume of calls.
• Professional, dependable, and customer-focused attitude.
• High school diploma or equivalent preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Answer inbound customer phone calls in a courteous and professional manner
• Address customer questions, concerns, and service requests efficiently
• Enter and update customer information accurately in company systems
• Resolve issues and escape complex concerns when necessary
• Maintain detailed records of customer interactions and follow-up activities
• Meet quality, productivity, and customer satisfaction goals

Skills

Verbal communication

Active listening

Data entry

Multitasking

Customer-focused

Teamwork

Education

High School Diploma or Equivalent

Job description

Customer Service / Call Center

Hendersonville, TN

$19.00 - $25.00 per hour

About The Opportunity - Customer Service Representative

We are partnering with a valued client to identify a customer-focused and professional Customer Service Representative. This role is ideal for someone who enjoys helping customers, resolving inquiries, and providing an exceptional phone-based support experience in a fast-paced environment.

Key Responsibilities - Customer Service Representative

• Answer inbound customer phone calls in a courteous and professional manner
• Address customer questions, concerns, and service requests efficiently
• Enter and update customer information accurately in company systems
• Resolve issues and escape complex concerns when necessary
• Maintain detailed records of customer interactions and follow-up activities
• Meet quality, productivity, and customer satisfaction goals

Qualifications - Customer Service Representative

• Previous customer service, call center, receptionist, or phone support experience preferred
• Strong verbal communication and active listening skills
• Basic computer and data entry proficiency
• Ability to multitask and manage a high volume of calls
• Professional, dependable, and customer-focused attitude
• High school diploma or equivalent preferred
• Ability to work independently and as part of a team