Customer Service/ Call Center Representative

DARCARS Automotive Group; Village/Town of Mount Kisco (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Employee discounts on vehicle purchases

Supportive team environment

Opportunities for career growth

Job summary

A leading automotive group in Mount Kisco is seeking a Customer Service / Call Center Representative to enhance customer experience. The ideal candidate will manage incoming service calls, schedule appointments, and provide accurate information regarding services and pricing. We're looking for someone with strong communication skills and a commitment to maintaining professionalism in a fast-paced environment. Employee discounts and substantial growth opportunities are offered.

Qualifications

• Experience in a call center or customer service role, preferably automotive.
• Ability to remain organized in a fast-paced environment.
• Positive and patient demeanor.

Responsibilities

• Answer high volume of incoming service calls promptly.
• Schedule service appointments based on customer needs.
• Make outbound appointment confirmations and reminders.
• Provide information about services and pricing.
• Assist customers to ensure a seamless service experience.

Skills

Active listening

Customer service experience

Multitasking

Basic computer skills

Job description

DARCARS Automotive Group is now hiring an Customer Service / Call Center Representative

We’re looking for Call Center Representative to be the vital link between our service department and our valued customers!Embark onanopportunitythat leadstocareer growth!

What We’re Looking For:

• A positive,patient, and active listener
• Experience in a call center or customer service role (automotive experience is a plus!)
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills

What We Offer:

• Employee discounts on vehicle purchases, parts and service repairs
• A dynamic and supportive teamand trainingenvironment
• Opportunities for career growth within thecompany

What You’ll Do:

• Answerhigh volume ofincoming service calls promptly and professionally
• Schedule service appointments efficiently based on customer needs
• Outbound Service appointment confirmations, reminders and campaign calls
• Provide accurate information about services, pricing, wait times, and warranties
• Assist customers with inquiries and ensureseamless service experience
• Always maintain a friendly and professional demeanor

Apply today and drive your career forward!

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.