Customer Service Call Center Specialist — Growth & Benefits

Darcars; Silver Spring (MD); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401k

Employee discounts

Training environment

Career growth opportunities

Job summary

DARCARS Automotive Group is seeking a Customer Service / Call Center Representative to connect our service department with customers in Silver Spring, MD. This on-site role handles high-volume service calls and schedules appointments to ensure a seamless experience.

You'll provide pricing, wait times, and warranty information, assist customers, and maintain a friendly, professional demeanor while supporting a dynamic team and training environment.

Qualifications

• Experience in a call center or customer service role (automotive experience is a plus).
• Ability to multitask and stay organized in a fast-paced environment.
• Strong communication and phone etiquette are essential.

Responsibilities

• Answer high volume of incoming service calls promptly and professionally.
• Schedule service appointments based on customer needs.
• Outbound service appointment confirmations, reminders and campaigns.

Skills

Excellent phone etiquette

Communication skills

Call center experience

Multitasking

Basic computer skills

Automotive experience a plus

Job description

DARCARS Automotive Group is seeking a Customer Service / Call Center Representative to connect our service department with customers in Silver Spring, MD. This on-site role handles high-volume service calls and schedules appointments to ensure a seamless experience.

You'll provide pricing, wait times, and warranty information, assist customers, and maintain a friendly, professional demeanor while supporting a dynamic team and training environment.