Customer Service / Call Center Rep

AppleOne Employment Services; Monroe (NC); On-site; USD 24,796 - 30,307; Full time

Job summary

AppleOne Employment Services in Monroe, NC is seeking a Customer Service / Call Center Representative for a contract/temporary opportunity. The role involves handling a high volume of incoming calls, data entry, and providing courteous, accurate assistance to customers. Training will be provided, with a focus on accuracy and professional interaction.

The position offers a Monday through Friday schedule from 8:00 AM to 5:00 PM, with pay at $20.00 per hour. Openings: 2.

Qualifications

• Quick learner and highly computer literate.
• Able to handle high volume calls.

Responsibilities

• Handle a high volume of incoming customer service calls throughout the day.
• Provide professional, courteous, and accurate assistance to callers.
• Enter and update customer information and call details in computer systems.
• Learn processes quickly through hands‑on training and daily practice.
• Collaborate effectively with team members and individuals from diverse backgrounds.
• Maintain composure, accuracy, and productivity in a fast‑paced call‑center environment.

Job description

Job Summary

We are seeking a Customer Service / Call Center Rep for a contract/temporary opportunity in the Monroe, NC area. This role is ideal for someone who enjoys being on the phone, thrives in a fast‑paced customer support environment, and is comfortable handling a high volume of incoming calls throughout the day. This opportunity offers a consistent Monday through Friday schedule, competitive hourly pay, and the chance to work in a collaborative environment with a diverse team. Successful candidates will be quick learners, highly computer literate, and able to stay professional and focused while helping customers by phone and completing accurate data entry.

Key Responsibilities

• Handle a high volume of incoming customer service calls throughout the day.
• Provide professional, courteous, and accurate assistance to callers.
• Enter and update customer information and call details in computer systems.
• Learn processes quickly through hands‑on training and daily practice.
• Collaborate effectively with team members and individuals from diverse backgrounds.
• Maintain composure, accuracy, and productivity in a fast‑paced call‑center environment.

Compensation and Benefits

• Pay rate: $20.00 per hour.
• Schedule: Monday through Friday, 8:00 AM to 5:00 PM.
• Job type: Contract/Temporary, open‑ended assignment.
• Possible overtime may be available, though it is atypical.
• Location: Monroe, NC area.
• Number of openings: 2.

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401(k), and any statutory sick pay where required.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
AppleOne participates in the E‑Verify program in certain locations as required by law. Learn more about the E‑Verify program: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment‑qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.