Customer Service & Billing Specialist

Hoffman Energy; Trumbull (CT); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical coverage (F/T staff)

Retirement Savings

Job summary

Hoffman Energy is seeking a Customer Service Representative to handle inbound and outbound calls, provide information on pricing, service plans and billing, and deliver exceptional customer care. You will contribute to a supportive team, work with various departments, and have opportunities for advancement in a growing home services company.

The role emphasizes strong communication, problem solving, and flexibility across shifts, with a focus on patient, friendly service and accuracy in account

Qualifications

• 1–2 years in a customer-facing role
• Ability to work in a fast-paced environment
• Excellent telephone skills
• Strong troubleshooting abilities
• Computer proficiency
• Flexible for weekday and weekend shifts

Responsibilities

• Take incoming calls and make outbound follow-ups
• Prepare account changes
• Troubleshoot and resolve issues
• Identify and act on sales opportunities
• Assist with customer retention
• Coordinate with other departments to resolve issues
• Negotiate prices and billing issues per guidelines

Skills

Verbal communication

Written communication

Active listening

Customer service

Teamwork

Telephone skills

Education

High School Diploma or Equivalent

Tools

Computer proficiency

Job description

Hoffman Energy is seeking a Customer Service Representative to handle inbound and outbound calls, provide information on pricing, service plans and billing, and deliver exceptional customer care. You will contribute to a supportive team, work with various departments, and have opportunities for advancement in a growing home services company.

The role emphasizes strong communication, problem solving, and flexibility across shifts, with a focus on patient, friendly service and accuracy in account