Customer Care & Billing Specialist

Petro Home Services; Yaphank (NY); On-site; USD 28,000 - 29,000; Full time

Job summary

Petro Home Services is seeking a Customer Service Representative in Yaphank, NY. You will handle inbound and outbound calls, assist customers with pricing, service plans and billing, and identify upselling opportunities to improve customer satisfaction.

The role emphasizes exceptional service, strong communication skills, and the ability to work both independently and with a team. Competitive compensation and benefits for full-time staff are provided.

Qualifications

• High School Diploma or Equivalent.
• 1-2 years in a customer-facing role; prior experience in a customer service setting preferred.
• Ability to work well in a fast paced environment.
• Excellent telephone skills.
• Strong troubleshooting abilities.
• Computer proficient.
• Must be flexible for weekday and weekend shifts.

Responsibilities

• Handling incoming calls from customers and making outbound follow-up calls.
• Assist with upselling and identifying potential new sales opportunities.
• Resolve customer issues and troubleshoot problems.
• Assist with customer retention and cross-department coordination.
• Negotiate pricing, service plan payments and billing issues per company guidelines.

Skills

Customer service

Telephone skills

Troubleshooting

Computer proficiency

Flexibility (weekday/weekend)

Fast-paced environment

1-2 years in customer-facing role

Education

High School Diploma or Equivalent

Job description

Petro Home Services is seeking a Customer Service Representative in Yaphank, NY. You will handle inbound and outbound calls, assist customers with pricing, service plans and billing, and identify upselling opportunities to improve customer satisfaction.

The role emphasizes exceptional service, strong communication skills, and the ability to work both independently and with a team. Competitive compensation and benefits for full-time staff are provided.