Customer Service Associate

Minnesota Energy Resources Corporation; Rochester (MN); On-site; USD 34,000 - 51,000; Full time

Job summary

Minnesota Energy Resources Corp in Rochester, MN is seeking a Customer Service Associate to handle customer requests for new services, manage communications, and support billing operations. The role involves data entry, record keeping, and clerical duties to ensure efficient operations in the office.

The position requires several years of customer service experience and a high school diploma. Pay ranges from $24.88 to $37.32 per hour, with a varied pay structure based on education,

Qualifications

• 3+ years of customer service, billing and spreadsheet creation for monitoring processes.
• High School Diploma, HSED, or GED.

Responsibilities

• Handle customer requests: communicate technical information to customers, contractors and crews for new services.
• Process work requests: process paperwork, process billings, obtain information and forward to appropriate parties.
• Effectively utilize billing software and prepare correspondence; perform credit and collection work balancing customer satisfaction with company policy.

Skills

Customer service & billing

Education

High School Diploma/HSED/GED

Tools

Excel

Word

Adobe

Job description

Minnesota Energy Resources Corp, a subsidiary of WEC Energy Group, is seeking a Customer Service Associate in our Rochester, Minnesota location.

About Us

WEC Energy Group is one of the nation's largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.

As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don't just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.

If you're talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.

Job Summary

A Customer Service Associate provides efficient customer service by handling customer requests for new services, maintaining operations communications, processing work requests and maintaining records. Performs a variety of customer accounting activities. Investigates and responds to customer inquiries regarding account or service issues. Provides general administrative duties in the efficient and safe operations of the office. Effectively utilizes specialized computer systems (CIS) and OpenGrid. Performs construction service design work and general clerical duties as assigned, such as, data entry, filing, maintaining records. Lastly, where applicable, supports Service Choice business as needed.

Job Responsibilities

• Handle customer requests:
  • Communicate technical information to customers, contractors and crews for new services
  • Calculate billing adjustments
  • Support field personnel
• Process work requests:
  • Process paperwork, process billings
  • Obtain additional information and forward to appropriate parties
  • Communicate with various parties in job planning
• Effectively utilize specialized computer applications dealing with customer billing:
  • Prepare correspondence as required
  • Perform credit and collection work balancing customer satisfaction with Company policy

Minimum Qualifications

• 3+ years - customer service, billing and spreadsheet creation for monitoring processes
• High School Diploma, HSED, or GED

Preferred Qualifications

• Experience with Microsoft Office (Excel and Word) and Adobe.

End Date: 11/09/2026

Pay Range Minimum: $24.88

Pay Range Maximum: $37.32

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.

WEC Energy Group benefits

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

EEO/AA policies and statements

WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.