Customer Service Associate

Michigan Gas Utilities (MGU); Benton Harbor (MI); On-site; USD 34,000 - 51,000; Full time

Job summary

Michigan Gas Utilities is seeking a Customer Service Associate in Benton Harbor, Michigan. The role focuses on providing efficient customer service, handling requests for new services, maintaining records, and assisting with billing and accounting tasks.

The successful candidate will use CIS systems, perform data entry and office duties, and support a safe, efficient office environment. This position calls for strong communication and organizational skills in a utilities setting.

Qualifications

• 3+ years of customer service, billing and spreadsheet creation experience.
• High School Diploma, HSED, or GED.
• Experience with Microsoft Office and Adobe products.

Responsibilities

• Handle customer requests: communicate technical information to customers, contractors and crews. Obtain additional information and forward to appropriate parties.
• Support field personnel.
• Process work requests: process paperwork, process billings.
• Communicate with various parties in job planning.
• Effectively utilize specialized computer applications dealing with customer billing.
• Prepare correspondence as required.

Skills

Customer service

Billing

Spreadsheet creation

Education

High School Diploma

Tools

Excel

Word

Adobe

Job description

Michigan Gas Utilities, a subsidiary of WEC Energy Group, is seeking a Customer Service Associate in our Benton Harbor, Michigan location.

WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.

As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.

If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.

Job Summary

Provide efficient customer service by handling customer requests for new services, maintaining operations communications, processing work requests and maintaining records. Perform a variety of customer accounting activities. Investigate and respond to customer inquiries regarding account or service issues. Provide general administrative duties in the efficient and safe operations of the office. Effectively utilize specialized computer systems (CIS). Perform general clerical duties as assigned, such as, data entry, filing, maintaining records.

Job Responsibilities

• Handle customer requests: communicate technical information to customers, contractors and crews. Obtain additional information and forward to appropriate parties.
• Support field personnel.
• Process work requests: process paperwork, process billings.
• Communicate with various parties in job planning.
• Effectively utilize specialized computer applications dealing with customer billing.
• Prepare correspondence as required.

Minimum Qualiications

• 3+ years - customer service, billing and spreadsheet creation for monitoring processes.
• High School Diploma, HSED, or GED.

Preferred Qualifications

• Experience with Microsoft Office (Excel and Word) and Adobe.

End Date:10/19/2026

Pay Range Minimum: $24.88

Pay Range Maximum: $37.32

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
Learn more at Careers

WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.