Customer Service/Billing Analyst

Diverse Lynx; Parsippany-Troy Hills (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

A prominent IT services provider in Parsippany-Troy Hills, NJ, is seeking a Customer Service and Billing Analyst. This role involves handling inquiries related to commissions from travel agents, ensuring accurate processing, and researching commission-related issues. Ideal candidates will have over 2 years of customer service or finance experience, a Bachelor's Degree in Business, and proficiency in Microsoft Office Suite, particularly Excel. Strong communication skills and the ability to prioritize tasks are essential for success in this position.

Qualifications

• Minimum 2 years of customer service or finance experience required.
• Ability to demonstrate strong judgment in issue resolution.
• Multi-tasking and organizing effectively to meet deadlines is essential.

Responsibilities

• Serve as contact for internal and external inquiries about commissions.
• Take calls and respond to emails regarding travel agent commissions.
• Research commission inquiries and provide timely resolutions.

Skills

Customer service experience

Finance experience

Proficient in Microsoft Office Suite

Strong verbal communication skills

Strong written communication skills

Ability to organize and prioritize

Judgment in issue resolution

Education

Bachelor's Degree in Business or equivalent

Tools

Microsoft Excel

MS Access

MicroStrategy

Job description

DiverseLynx is a leading provider of information technology, consulting, application, IT infrastructure and IT services provider headquartered in NJ

Job Description

Description:

• Commissions - Customer Service and Billing Analyst.
• Take calls and answer emails regarding commissions from travel agents and our hotels.
• Serve as contact point for internal and external inquiries regarding TA commissions.
• Research commission inquiries and provide resolution.
• Monitor weekly processes to insure accurate commission processing. This includes batch processing, control table monitoring and TA (Travel Agent) information uploads into the Central Commission System.
• Process manual commission billing.
• Work on special projects as needed.

Requirements:

• 2+ years customer service or finance experience.
• Bachelor's Degree in Business or any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities.
• Proficient in Microsoft Office Suite- Intermediate Excel required (must understand pivot tables, formulas, Vlookup)
• Some MS Access knowledge a plus
• Experience with the following reporting tool a plus- MicroStrategy
• Must be able to make judgment calls regarding the resolution of issues
• Ability to organize and prioritize responsibilities effectively in order to meet deadlines
• Demonstrate ability to effectively work with all levels within the company, including executive management
• Multi-task on competing priorities which are all deadline sensitive
• Strong verbal and written communication skills
• Hotel/hospitality experience a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.