Customer Service-Bilingual

Manpower Group (USA); Duluth (GA); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

ManpowerGroup is seeking a bilingual Customer Service Representative to join a leading logistics and customer support organization. You will handle inquiries, process orders, and collaborate with sales and distribution to deliver exceptional service.

The role requires experience in customer service, proficiency with CRM systems, and knowledge of SAP modules. Expect a Monday–Friday shift with a competitive hourly pay aligned to market standards.

Qualifications

• Experience in a Customer Service or Customer Support role.
• Proficiency with CRM systems.
• Working knowledge of SAP (Distribution, Sales, and Materials Management modules).
• Strong communication and interpersonal skills.

Responsibilities

• Responding to customer inquiries, concerns, complaints, and returns in a professional and timely manner.
• Providing clear and detailed explanations of products, services, policies, and procedures.
• Reviewing customer accounts and transaction histories to accurately identify and resolve issues.
• Collaborating with sales and distribution teams to improve customer service processes and outcomes.
• Processing customer orders, calculating charges, and managing payments as needed.

Skills

CRM systems

Communication

Interpersonal skills

Multitasking

Tools

SAP

Job description

Our client, a leading organization in the logistics and customer support industry, is seeking a Customer Service Rep - Bilingual to join their team. As a Customer Service Rep - Bilingual, you will be part of the Customer Support Department supporting the Customer Service team. The ideal candidate will have excellent communication skills, a proactive attitude, and a strong commitment to delivering exceptional service, which will align successfully in the organization.

Pay Range: $22.00/hourly

Shift: 8:00 AM - 5:00 PM

What's the Job?

• Responding to customer inquiries, concerns, complaints, and returns in a professional and timely manner
• Providing clear and detailed explanations of products, services, policies, and procedures
• Reviewing customer accounts and transaction histories to accurately identify and resolve issues
• Collaborating with sales and distribution teams to improve customer service processes and outcomes
• Processing customer orders, calculating charges, and managing payments as needed

What's Needed?

• Prior experience in a Customer Service or Customer Support role
• Proficiency with CRM systems
• Working knowledge of SAP, including Distribution, Sales, and Materials Management modules
• Strong communication and interpersonal skills
• Ability to multitask and manage competing priorities in a fast-paced environment

What's in it for me?

• Opportunities for professional growth and development
• Chance to make a meaningful impact through excellent customer service
• Supportive team culture focused on collaboration and success
• Competitive hourly compensation

Upon completion of waiting period, associates are eligible for:

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.