Bilingual CSR | SAP/CRM Specialist | 8am-5pm

Manpower Group (USA); Duluth (GA); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

ManpowerGroup is seeking a bilingual Customer Service Representative to join a leading logistics and customer support organization. You will handle inquiries, process orders, and collaborate with sales and distribution to deliver exceptional service.

The role requires experience in customer service, proficiency with CRM systems, and knowledge of SAP modules. Expect a Monday–Friday shift with a competitive hourly pay aligned to market standards.

Qualifications

• Experience in a Customer Service or Customer Support role.
• Proficiency with CRM systems.
• Working knowledge of SAP (Distribution, Sales, and Materials Management modules).
• Strong communication and interpersonal skills.

Responsibilities

• Responding to customer inquiries, concerns, complaints, and returns in a professional and timely manner.
• Providing clear and detailed explanations of products, services, policies, and procedures.
• Reviewing customer accounts and transaction histories to accurately identify and resolve issues.
• Collaborating with sales and distribution teams to improve customer service processes and outcomes.
• Processing customer orders, calculating charges, and managing payments as needed.

Skills

CRM systems

Communication

Interpersonal skills

Multitasking

Tools

SAP

Job description

ManpowerGroup is seeking a bilingual Customer Service Representative to join a leading logistics and customer support organization. You will handle inquiries, process orders, and collaborate with sales and distribution to deliver exceptional service.

The role requires experience in customer service, proficiency with CRM systems, and knowledge of SAP modules. Expect a Monday–Friday shift with a competitive hourly pay aligned to market standards.