Customer Service Banker - Deposits, Loans & Accounts

Penncrest-Bank; Cresson (Cambria County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical and dental coverage

Short and long-term disability

Life insurance

Retirement Savings Plan

Paid Time Off (PTO)

12 Paid Holidays

Career planning and goal setting

Job summary

PennCrest Bank is seeking a full-time Customer Service Representative for our Cresson office. The CSR will perform a range of banking tasks, including teller transactions, loan payments, and new account openings, while delivering outstanding customer service.

The role emphasizes accuracy, attention to detail, and adherence to bank policies and regulations, with opportunities to promote bank products and services and grow with the organization.

Qualifications

• Requires strong customer service skills and professional interaction with customers and colleagues.
• Excellent verbal and written communication abilities.
• Strong organizational, analytical, and interpersonal skills.
• High attention to detail and accuracy in transactions.

Responsibilities

• Deliver exceptional customer service and build positive relationships with customers.
• Process teller transactions (deposits, cashing checks) and verify accuracy.
• Assist customers with loan payments and opening new accounts.
• Balance teller drawer and ensure currency, coin, and checks are accurate.
• Promote bank products and services to meet customer needs.
• Maintain compliance with banking regulations, policies, and confidentiality standards.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Education

High school diploma or GED

Tools

Word processing

Spreadsheets

Job description

PennCrest Bank is seeking a full-time Customer Service Representative for our Cresson office. The CSR will perform a range of banking tasks, including teller transactions, loan payments, and new account openings, while delivering outstanding customer service.

The role emphasizes accuracy, attention to detail, and adherence to bank policies and regulations, with opportunities to promote bank products and services and grow with the organization.