Customer Service & B2B Order Specialist

Custom Mosaics & Design; Florida; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Consistent Monday - Friday schedule

Job summary

Custom Mosaics & Design is seeking an experienced, dependable individual to manage the full customer order cycle in a hands-on role. You will review and enter purchase orders, resolve discrepancies, answer B2B inquiries, and coordinate with production and shipping to keep orders on schedule.

The position also handles shipping questions, invoicing after shipment, and basic accounts receivable tasks. A professional, detail-oriented communicator with 2+ years of related experience will thrive

Qualifications

• 2+ years of experience in B2B customer service, order processing, sales support, or a similar role.
• Experience processing orders for business accounts.
• Strong computer skills, with the ability to quickly learn new software and adapt to changing processes.
• Clear, professional written and verbal communication.
• Strong attention to detail, including the ability to catch errors in numbers, pricing, and addresses.
• Able to manage competing priorities and work independently.

Responsibilities

• Receive and review customer purchase orders and enter or verify them in our order system.
• Catch and resolve discrepancies in pricing, quantities, and ship-to information before orders move forward.
• Answer B2B customers by phone and email about orders, product info, availability, pricing, and shipping.
• Process order changes, cancellations, and other customer requests.
• Coordinate with production and shipping staff to keep orders accurate and on schedule.
• Process shipments and verify addresses, account information, and shipment details.
• Handle shipping questions and delivery issues.
• Invoice completed orders after shipment.
• Record customer payments and apply them to open invoices.
• Answer basic customer account and billing questions.
• Provide general office support as needed.

Skills

Customer service

Order processing

B2B

Sales support

Communication

Attention to detail

Time management

Independence

Tools

QuickBooks Desktop

Order management system

Accounting system

Carrier shipping systems

Job description

About UsCustom Mosaics, Inc. has manufactured decorative porcelain mosaics for the swimming pool industry since 1998, supplying distributors, dealers, and pool professionals.The RoleWe're looking for an experienced, dependable individual to help manage the full customer order cycle: purchase orders in, customer questions answered, shipments out, invoices sent, and payments recorded.This is a hands-on position with a variety of responsibilities. You'll take ownership of your work, resolve day-to-day issues, and help keep office operations running smoothly. If you enjoy managing orders from start to finish, staying organized, and handling a busy inbox and phone line without constant supervision, this is a good fit.What You'll DoOrders & Customer ServiceReceive and review customer purchase orders and enter or verify them in our order system.Catch and resolve discrepancies in pricing, quantities, and ship-to information before orders move forward.Answer B2B customers by phone and email about orders, product info, availability, pricing, and shipping.Process order changes, cancellations, and other customer requests.Coordinate with production and shipping staff to keep orders accurate and on schedule.Shipping & InvoicingProcess shipments and verify addresses, account information, and shipment details.Handle shipping questions and delivery issues.Invoice completed orders after shipment.Accounts Receivable & Office SupportRecord customer payments and apply them to open invoices.Answer basic customer account and billing questions.Provide general office support as needed.QualificationsRequired2+ years of experience in B2B customer service, order processing, sales support, or a similar role.Experience processing orders for business accounts.Strong computer skills, with the ability to quickly learn new software and adapt to changing processes.Clear, professional written and verbal communication.Strong attention to detail, including the ability to catch errors in numbers, pricing, and addresses.Able to manage competing priorities and work independently.PreferredExperience in manufacturing, wholesale distribution, or another B2B environment.Experience with QuickBooks Desktop or a similar order management or accounting system.Familiarity with carrier shipping systems.Experience with invoicing, accounts receivable, and payment processing.BenefitsPaid time off and paid holidays.Consistent Monday - Friday schedule with no regular weekend work.Established, stable company with a hands-on, collaborative work environment.You should be proficient in:Customer ServiceBusiness-to-Business (B2B)Inside Sales