Customer Service - Automotive Technical Advisor

JASPER Engines & Transmissions; Jasper (IN); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical, dental, vision & prescription insurance

Paid Time Off (PTO)

Performance bonuses

Job summary

JASPER Engines & Transmissions in Jasper, Indiana is seeking an Automotive Technical Advisor to join their Headquarters Customer Service Team. This role involves troubleshooting technical issues for customers, starting with required training on-site for 6-8 weeks in Jasper. Post-training, the position offers opportunities for growth and entails answering calls regarding warranty and technical issues.

Candidates should possess an automotive degree or related experience and have a strong understanding of gas/diesel engines. The company offers competitive pay and a range of benefits, including medical insurance and performance bonuses.

Qualifications

• 2–4 year automotive degree and/or related automotive industry experience preferred.
• Computer knowledge and keyboarding skills.
• Excellent interpersonal skills and communication.

Responsibilities

• Build and sustain relationships with customers.
• Answer phone calls from customers who have warranty or technical issues.
• Troubleshoot and help resolve the customers concerns.

Skills

Problem-solving skills

Communication skills

Computer knowledge

Knowledge of gas engines

Knowledge of diesel engines

Education

2–4-year automotive degree

Job description

Job Overview

As a member of the Headquarters Customer Service Team, the Automotive Technical Advisor is primarily responsible for answering phone calls from customers having either warranty and/or technical issues. In this role, you are troubleshooting technical issues that a mechanic may be having out in the field. Therefore, it is imperative that you have an understanding and knowledge of gas and/or diesel engines and transmissions. Experience diagnosing and repairing vehicles is required. The Customer Service Automotive Technical Advisor is required to complete onsite training in Jasper, Indiana for a minimum of 6-8 weeks. Once training is complete, the Associate will work onsite at our Jasper facility or at one of our branches that is closest to your home.

What we offer

• Starting Pay Range: $19-21/hour, based on experience
• After 90 days, eligible for a monthly performance bonus, up to $720
• Medical, dental, vision & prescription insurance after 30 days
• Paid Time Off (PTO) + 10 paid holidays after 30 days
• Two retirement plans
• Monthly and Quarterly bonus
• Associate referral bonus
• On the job training
• Opportunity for vertical and horizontal growth
• And, so much more!

What you’ll do

• Build and sustain relationships with customers
• Answer phone calls from customers who have warranty or technical issues
• Troubleshoot and help resolve the customers concerns
• Provide professional and quality customer care

Who we are looking for

• 2–4-year automotive degree and/or related automotive industry experience preferred
• Computer knowledge and keyboarding skills
• Excellent interpersonal skills and communication
• Driven to solve problems with advanced knowledge and technical detail in either gas engines, diesel engines, and/or transmissions
• Organized and detail oriented
• Analytical problem solver and decision maker

An Equal Opportunity & Affimative Action Employer