Diesel Technical Advisor - Customer Service

JASPER Engines & Transmissions; Jasper (IN); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Medical, dental, vision & prescription insurance

Paid Time Off (PTO) + 10 paid holidays

Two retirement plans (401K with company match + Employee Stock Ownership Plan)

Monthly and Quarterly bonus

Opportunity for vertical and horizontal growth

On the job training

Job summary

JASPER Engines & Transmissions in Jasper, Indiana is seeking a Diesel Technical Advisor to join our Customer Service Team. This role involves troubleshooting and addressing warranty and technical issues for diesel engines and requires onsite training.

The ideal candidate possesses a strong automotive background, exceptional interpersonal skills, and a drive to solve complex problems. We offer competitive pay, performance bonuses, and comprehensive benefits.

Qualifications

• Experience diagnosing and repairing diesel engine applications is required.
• Computer knowledge and keyboarding skills.

Responsibilities

• Build and sustain relationships with customers.
• Answer phone calls from customers who have warranty or technical issues.
• Troubleshoot and help resolve customer concerns.
• Provide professional and quality customer care.

Skills

Interpersonal skills

Communication skills

Problem solving

Technical knowledge of diesel engines

Organizational skills

Education

2–4 year automotive degree

Job description

Diesel Technical Advisor

As a member of the Headquarters Customer Service Team, the Diesel Technical Advisor is primarily responsible for answering phone calls from customers having either warranty and/or technical issues. In this role, you are troubleshooting technical issues that a mechanic may be having out in the field. Therefore, it is imperative that you have an understanding and knowledge of diesel engines. Experience diagnosing and repairing diesel engine applications is required. NOTE: The Customer Service Diesel Technical Advisor is required to complete onsite training in Jasper, Indiana for a minimum of 6-8 weeks. Once training is complete, the Associate will work onsite at our Jasper facility or at one of our branches closest to your home.

What you’ll do:

• Build and sustain relationships with customers
• Answer phone calls from customers who have warranty or technical issues
• Troubleshoot and help resolve the customers concerns
• Provide professional and quality customer care

Who we are looking for:

• 2–4-year automotive degree and/or related automotive industry experience preferred
• Computer knowledge and keyboarding skills
• Excellent interpersonal skills and communication
• Driven to solve problems with advanced knowledge and technical detail in diesel engines
• Organized and detail oriented
• Analytical problem solver and decision maker; quick thinker

What we offer:

• Starting Pay Range: $22-24/hour, based on experience
• After 90 days, eligible for a monthly performance bonus, up to $720
• Medical, dental, vision & prescription insurance after 30 days
• Paid Time Off (PTO) + 10 paid holidays after 30 days
• Two retirement plans (401K with company match + Employee Stock Ownership Plan)
• Monthly and Quarterly bonus
• Opportunity for vertical and horizontal growth
• On the job training
• And, so much more!