Automotive Technical Advisor - Customer Support

JASPER Engines & Transmissions; Jasper (IN); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical, dental, vision & prescription insurance

Paid Time Off (PTO)

Performance bonuses

Job summary

JASPER Engines & Transmissions in Jasper, Indiana is seeking an Automotive Technical Advisor to join their Headquarters Customer Service Team. This role involves troubleshooting technical issues for customers, starting with required training on-site for 6-8 weeks in Jasper. Post-training, the position offers opportunities for growth and entails answering calls regarding warranty and technical issues.

Candidates should possess an automotive degree or related experience and have a strong understanding of gas/diesel engines. The company offers competitive pay and a range of benefits, including medical insurance and performance bonuses.

Qualifications

• 2–4 year automotive degree and/or related automotive industry experience preferred.
• Computer knowledge and keyboarding skills.
• Excellent interpersonal skills and communication.

Responsibilities

• Build and sustain relationships with customers.
• Answer phone calls from customers who have warranty or technical issues.
• Troubleshoot and help resolve the customers concerns.

Skills

Problem-solving skills

Communication skills

Computer knowledge

Knowledge of gas engines

Knowledge of diesel engines

Education

2–4-year automotive degree

Job description

JASPER Engines & Transmissions in Jasper, Indiana is seeking an Automotive Technical Advisor to join their Headquarters Customer Service Team. This role involves troubleshooting technical issues for customers, starting with required training on-site for 6-8 weeks in Jasper. Post-training, the position offers opportunities for growth and entails answering calls regarding warranty and technical issues.

Candidates should possess an automotive degree or related experience and have a strong understanding of gas/diesel engines. The company offers competitive pay and a range of benefits, including medical insurance and performance bonuses.