Customer Service & Auto Advisor (Junior)

Christian Brothers Automotive; West Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Christian Brothers Automotive in West Chicago, IL is seeking a Customer Service Representative / Junior Service Advisor to greet guests, schedule repairs, and help customers understand vehicle service needs. You will ensure a friendly, efficient experience in-person and by phone, and you will assist with shuttle duties and light office tasks.

The role emphasizes strong customer service, team collaboration, and the ability to learn automotive terminology.

Qualifications

• Proven successful customer service experience is required; driven to serve others.
• Must have strong interpersonal skills to effectively communicate with our staff, vendors, and guest.
• Valid state driver's license.
• Meet required insurance driving record parameters.
• Enjoy a fast-paced environment and a team mentality (we work hard but like to have fun doing it)!
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Desire to learn automotive repair terminology and processes.
• Check guests in and out.
• Handle warranty-related service needs, helping customers understand their coverage while ensuring claims are submitted correctly and on time.
• Provide a safe shuttle service for our valued guests.
• Answer phone calls and schedule appointments.
• T treat guests with respect and provide a welcoming experience.

Skills

Customer service

Interpersonal skills

Valid driver’s license

Insurance driving record

Fast-paced environment

Microsoft Office

Tools

Microsoft Office Suite

Job description

Christian Brothers Automotive in West Chicago, IL is seeking a Customer Service Representative / Junior Service Advisor to greet guests, schedule repairs, and help customers understand vehicle service needs. You will ensure a friendly, efficient experience in-person and by phone, and you will assist with shuttle duties and light office tasks.

The role emphasizes strong customer service, team collaboration, and the ability to learn automotive terminology.