Customer Service Associate w.Deli

Reasors Food Stores; Rogers City (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Reasors Food Stores in Rogers City, MI seeks a Regular Part Time team member to assist customers, handle transactions, and support deli operations. The role requires teamwork, adherence to procedures, and ability to work in a fast-paced store environment.

The position emphasizes customer service, accuracy in cash handling, and following safety guidelines such as Serve-Safe while ensuring a welcoming store atmosphere for shoppers.

Qualifications

• High school diploma or GED required; candidates with retail experience and good work history will be considered.
• Good interpersonal skills are necessary to connect with customers and provide information accurately and courteously.
• Basic math skills required to handle cash transactions, calculate change, taxes, and balance cash registers.
• Must be able to read and apply company procedure documents.
• Ability to work in a team environment and follow directions from management.
• Ability to monitor activity at gas pumps and in-store operations; handle multiple tasks calmly.

Responsibilities

• Display a customer-first attitude by giving customers immediate attention.
• Participate in Company promotions and training programs.
• Complete company-sponsored training within required timeframes.
• Prepare deli foods following recipes and standards.
• Receive and process payments, operate cash register, and handle card transactions.
• Monitor gas pump activity to ensure safe fuel dispensing and accurate transactions.
• Read cash register and procedure data accurately and maintain temperature logs.
• Maintain cleanliness and safety standards, including Serve-Safe guidelines.

Skills

Customer service

Interpersonal skills

Cash handling

Reading procedures

Teamwork

Stress management

Education

High school diploma or GED

Job description

• Job Category C-Store
• Employee Type Regular Part Time

Contact information

• Phone [phone]

Description

This position contributes to Blarney Castle’s success by ensuring total customer dedication in efficiently servicing our customers. Works as part of a team to achieve store objectives. Follows all safety and operating procedures and adheres to fresh food handling guidelines and standards. Ensures a welcoming environment that surprises and delights our customers in full compliance with company standards and state and federal laws.

KNOWLEDGE AND EXPERIENCE:

• High school diploma or GED is required; candidates without degrees who have relevant retail experience, and a good work record will be given consideration.
• Good interpersonal skills are necessary to connect with our customers and provide information in an accurate and courteous manner.
• Basic math skills are necessary to handle cash transactions, calculate change, volume sales, and tax percentages and balance cash registers.
• Must be able to read and apply company procedure documents.
• Must be able to work in a team environment and follow direction from assistant manager and store manager.
• Use good reasoning and organizational skills to be able to handle multiple tasks accurately and courteously. Must be able to monitor activity both within the store and at gas pumps.
• Must be able to operate microwaves, small ovens and other kitchen equipment.
• Ability to effectively perform responsibilities under stress while demonstrating a calm demeanor during periods of high volume.

MAJOR DUTIES:

• Displaying a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention.
• Actively participate in Company sales promotions and programs.
• Complete company-sponsored training and required updates within specified training periods.
• Successfully complete specialized training on food preparation, handling and storage.
• Know promotions every week/month and make suggestions to customers to increase sales.
• Receive financial payments, counts back change as necessary.
• Operates cash register, credit card scanners, lottery ticket machines and other equipment to complete sales transactions.
• Monitors activity at gas pumps, ensuring customers can dispense fuel safely and financial transactions are handled correctly.
• Accurately receive and prepare orders for deli foods.
• Always Follow Serve-Safe and portion control standards and recipes.
• Control deli waste, food spoilage, and inventory out dates.
• Must be able to read alpha and numeric data on cash registers and procedure documents.
• Ensure food/equipment temperature logs are completed in a timely and accurate manner.
• Physical Requirements: Requires ability to lift up to fifty (50) pounds throughout a normal shift, moving and stacking merchandise, cleaning, sweeping, shoveling snow, and being able to stoop, bend, and stand for extended periods of time. Must be able to work inside coolers to maintain Page 2/2 inventory. Must be able to ascend and descend a five-foot step ladder safely.

PRINCIPAL CHALLENGES:

Typical Problems:

Most Complex Problems:

DECISION MAKING AUTHORITY AND RESPONSIBILITY:

Typical decisions (total authority)

Other decisions (referred for approval)