Customer Service Associate w.Deli

Reasors Food Stores; Pickford (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Reasors Food Stores in Pickford, MI seeks a Regular Full Time team member to serve customers, operate the cash register, and assist in deli and grocery operations. The role emphasizes friendly service, accurate cash handling, and adherence to safety guidelines.

You will learn product promotions, complete training on food preparation and storage, and work with a team under store management. The position requires ability to lift up to 50 pounds and handle peak volumes.

Qualifications

• High school diploma or GED required; relevant retail experience may be considered.
• Good interpersonal and courteous communication with customers.
• Basic math skills for transactions, change, tax, and totals.
• Must read and apply company procedure documents.
• Ability to work in a team and follow manager directions.
• Monitor activity within the store and at gas pumps.
• Must operate microwaves, small ovens and kitchen equipment.
• Ability to stay calm and perform under high volume.

Responsibilities

• Provide immediate, undivided attention to customers.
• Actively participate in promotions and programs.
• Handle cash payments and give back change as needed.
• Operate cash register, credit card scanners and related devices.
• Monitor gas pumps and ensure safe, accurate transactions.
• Accurately receive and prepare deli orders and items.
• Follow Serve-Safe and portion control standards.
• Read alpha and numeric data on registers and docs.
• Maintain temperature and inventory logs in a timely manner.

Skills

Customer service

Interpersonal skills

Cash handling

Basic math

Teamwork

Reading procedures

Stress management

Food safety awareness

Lift up to 50 lbs

Education

High school diploma or GED

Tools

Cash register

Credit card scanners

Lottery machines

Gas pumps monitoring

Job description

• Location 7834 N M-129,Pickford, MI, 49774,United States
• Job Category C-Store
• Employee Type Regular Full Time

JOB PURPOSE:

This position contributes to Blarney Castle’s success by ensuring total customer dedication in efficiently servicing our customers. Works as part of a team to achieve store objectives. Follows all safety and operating procedures and adheres to fresh food handling guidelines and standards. Ensures a welcoming environment that surprises and delights our customers in full compliance with company standards and state and federal laws.

KNOWLEDGE AND EXPERIENCE:

• High school diploma or GED is required; candidates without degrees who have relevant retail experience, and a good work record will be given consideration.
• Good interpersonal skills are necessary to connect with our customers and provide information in an accurate and courteous manner.
• Basic math skills are necessary to handle cash transactions, calculate change, volume sales, and tax percentages and balance cash registers.
• Must be able to read and apply company procedure documents.
• Must be able to work in a team environment and follow direction from assistant manager and store manager.
• Use good reasoning and organizational skills to be able to handle multiple tasks accurately and courteously. Must be able to monitor activity both within the store and at gas pumps.
• Must be able to operate microwaves, small ovens and other kitchen equipment.
• Ability to effectively perform responsibilities under stress while demonstrating a calm demeanor during periods of high volume.

MAJOR DUTIES:

• Displaying a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention.
• Actively participate in Company sales promotions and programs.
• Complete company-sponsored training and required updates within specified training periods.
• Successfully complete specialized training on food preparation, handling and storage.
• Know promotions every week/month and make suggestions to customers to increase sales.
• Receive financial payments, counts back change as necessary.
• Operates cash register, credit card scanners, lottery ticket machines and other equipment to complete sales transactions.
• Monitors activity at gas pumps, ensuring customers can dispense fuel safely and financial transactions are handled correctly.
• Accurately receive and prepare orders for deli foods.
• Always Follow Serve-Safe and portion control standards and recipes.
• Control deli waste, food spoilage, and inventory out dates.
• Must be able to read alpha and numeric data on cash registers and procedure documents.
• Ensure food/equipment temperature logs are completed in a timely and accurate manner.
• Physical Requirements: Requires ability to lift up to fifty (50) pounds throughout a normal shift, moving and stacking merchandise, cleaning, sweeping, shoveling snow, and being able to stoop, bend, and stand for extended periods of time. Must be able to work inside coolers to maintain Page 2/2 inventory. Must be able to ascend and descend a five-foot step ladder safely.

PRINCIPAL CHALLENGES:

Typical Problems:

Most Complex Problems:

DECISION MAKING AUTHORITY AND RESPONSIBILITY:

Typical decisions (total authority)

Other decisions (referred for approval)