Customer Service Associate w.Deli

Reasors Food Stores; Conway Township (MI); On-site; USD 15,000 - 21,000; Full time

Job summary

Blarney Castle Oil is seeking a dedicated C-Store Associate in Harbor Springs, MI for overnight shifts. You will greet customers, handle deli orders, follow food safety standards, and ensure accurate cash handling and register operations.

You will work as part of a team, support promotions, and maintain clean, organized store areas, including gas pumps and coolers. Physical stamina for lifting up to 50 pounds and standing for long periods is required.

Qualifications

• High school diploma or GED required; relevant retail experience considered.
• Strong interpersonal skills to assist customers in an accurate and courteous manner.
• Basic math skills for cash handling, change, tax calculations and balancing registers.
• Ability to read and apply company procedure documents.
• Team player with the ability to follow directions from management.
• Ability to multitask and stay calm during peak periods.
• Experience monitoring gas pumps and related safety procedures.
• Ability to operate microwaves, small ovens and other kitchen equipment.
• Physically able to lift up to 50 pounds and stand for extended periods.

Responsibilities

• Provide immediate, undivided attention to customers and ensure a welcoming experience.
• Participate in Company promotions and programs.
• Complete required training within specified periods.
• Complete specialized training on food preparation, handling and storage.
• Promote weekly/monthly promotions to increase sales.
• Receive payments and give correct change.
• Operate cash register, card scanners, and other sale devices.
• Monitor gas pumps and ensure safe and accurate transactions.
• Prepare deli orders accurately and efficiently.
• Follow Serve-Safe and portion control standards.
• Control deli waste, spoilage, and inventory dates.
• Read data on registers and documents accurately.
• Complete temperature logs in a timely manner.
• Physical duties: lift up to 50 pounds, stock shelves, clean, and stand for long periods.

Skills

High school diploma

Interpersonal skills

Cash handling

Reading procedures

Team player

Multi-tasking under pressure

Gas pump monitoring

Kitchen equipment operation

Food safety awareness

Education

High school diploma or GED

Tools

Cash register

Credit card scanners

Lottery ticket machines

Microwave

Oven

Kitchen equipment

Job description

• Location 510 West Conway Road,Harbor Springs, MI, 49740,United States
• Job Category C-Store
• Employee Type C-Store Full Time

Contact information

• Name HoneyLee VanLiew
• Phone [phone]
• Email [e-mail]

JOB PURPOSE

This position contributes to Blarney Castle’s success by ensuring total customer dedication in efficiently servicing our customers. Works as part of a team to achieve store objectives. Follows all safety and operating procedures and adheres to fresh food handling guidelines and standards. Ensures a welcoming environment that surprises and delights our customers in full compliance with company standards and state and federal laws. This position is primarily scheduled for overnight shifts.

KNOWLEDGE AND EXPERIENCE

• High school diploma or GED is required; candidates without degrees who have relevant retail experience, and a good work record will be given consideration.
• Good interpersonal skills are necessary to connect with our customers and provide information in an accurate and courteous manner.
• Basic math skills are necessary to handle cash transactions, calculate change, volume sales, and tax percentages and balance cash registers.
• Must be able to read and apply company procedure documents.
• Must be able to work in a team environment and follow direction from assistant manager and store manager.
• Use good reasoning and organizational skills to be able to handle multiple tasks accurately and courteously. Must be able to monitor activity both within the store and at gas pumps.
• Must be able to operate microwaves, small ovens and other kitchen equipment.
• Ability to effectively perform responsibilities under stress while demonstrating a calm demeanor during periods of high volume.

MAJOR DUTIES

• Displaying a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention.
• Actively participate in Company sales promotions and programs.
• Complete company-sponsored training and required updates within specified training periods.
• Successfully complete specialized training on food preparation, handling and storage.
• Know promotions every week/month and make suggestions to customers to increase sales.
• Receive financial payments, counts back change as necessary.
• Operates cash register, credit card scanners, lottery ticket machines and other equipment to complete sales transactions.
• Monitors activity at gas pumps, ensuring customers can dispense fuel safely and financial transactions are handled correctly.
• Accurately receive and prepare orders for deli foods.
• Always Follow Serve-Safe and portion control standards and recipes.
• Control deli waste, food spoilage, and inventory out dates.
• Must be able to read alpha and numeric data on cash registers and procedure documents.
• Ensure food/equipment temperature logs are completed in a timely and accurate manner.
• Physical Requirements: Requires ability to lift up to fifty (50) pounds throughout a normal shift, moving and stacking merchandise, cleaning, sweeping, shoveling snow, and being able to stoop, bend, and stand for extended periods of time. Must be able to work inside coolers to maintain Page 2/2 inventory. Must be able to ascend and descend a five-foot step ladder safely.

PRINCIPAL CHALLENGES

Typical Problems

Most Complex Problems

DECISION MAKING AUTHORITY AND RESPONSIBILITY

• Typical decisions (total authority)
• Other decisions (referred for approval)