Customer Service Associate w.Deli

Reasors Food Stores; Middleton (MI); On-site; USD 17,000 - 21,000; Part time

Job summary

Blarney Castle in Middleton, MI is seeking a part-time C-Store Clerk to deliver friendly, accurate service at the register and deli counter. You will handle cash, operate equipment, follow Serve-Safe standards, and work as part of a team to support store promotions during peak hours.

Candidates should have a high school diploma or GED, good math skills, and the ability to read procedures and follow directions in a fast-paced environment.

Qualifications

• High school diploma or GED required; retail experience considered.
• Strong interpersonal skills to connect with customers politely.
• Basic math skills for cash handling, change, and tax calculations.
• Ability to read and apply company procedure documents.
• Team player who follows directions from management.
• Ability to multitask calmly during high-volume periods.
• Ability to operate microwaves, ovens, and kitchen equipment.
• Comfort with monitoring activity at gas pumps.

Responsibilities

• Provide immediate, undivided attention to customers and deliver friendly service.
• Participate in store promotions and programs to boost sales.
• Complete required training and updates on time.
• Prepare deli orders and maintain proper handling and storage.
• Adhere to Serve-Safe and portion-control standards.
• Control deli waste and monitor inventory freshness.
• Operate cash registers and payment devices to complete sales.
• Monitor gas pumps and ensure safe fuel dispensing and accurate transactions.
• Read alpha and numeric data on registers and documents.
• Record temperature logs for food and equipment accurately.

Skills

Customer service

Interpersonal skills

Basic math

Team player

Reading procedures

Calm under pressure

Attention to detail

Cash handling

Education

High school diploma or GED

Tools

Cash register

Credit card scanners

Lottery ticket machines

Microwave ovens

Kitchen equipment

Job description

• Location 5300 W. CLEVELAND,Middleton, MI, 48856,United States
• Job Category C-Store
• Employee Type Regular Part Time

Description

JOB PURPOSE:

This position contributes to Blarney Castle’s success by ensuring total customer dedication in efficiently servicing our customers. Works as part of a team to achieve store objectives. Follows all safety and operating procedures and adheres to fresh food handling guidelines and standards. Ensures a welcoming environment that surprises and delights our customers in full compliance with company standards and state and federal laws.

KNOWLEDGE AND EXPERIENCE:

• High school diploma or GED is required; candidates without degrees who have relevant retail experience, and a good work record will be given consideration.
• Good interpersonal skills are necessary to connect with our customers and provide information in an accurate and courteous manner.
• Basic math skills are necessary to handle cash transactions, calculate change, volume sales, and tax percentages and balance cash registers.
• Must be able to read and apply company procedure documents.
• Must be able to work in a team environment and follow direction from assistant manager and store manager.
• Use good reasoning and organizational skills to be able to handle multiple tasks accurately and courteously. Must be able to monitor activity both within the store and at gas pumps.
• Must be able to operate microwaves, small ovens and other kitchen equipment.
• Ability to effectively perform responsibilities under stress while demonstrating a calm demeanor during periods of high volume.

MAJOR DUTIES:

• Displaying a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention.
• Actively participate in Company sales promotions and programs.
• Complete company-sponsored training and required updates within specified training periods.
• Successfully complete specialized training on food preparation, handling and storage.
• Know promotions every week/month and make suggestions to customers to increase sales.
• Receive financial payments, counts back change as necessary.
• Operates cash register, credit card scanners, lottery ticket machines and other equipment to complete sales transactions.
• Monitors activity at gas pumps, ensuring customers can dispense fuel safely and financial transactions are handled correctly.
• Accurately receive and prepare orders for deli foods.
• Always Follow Serve-Safe and portion control standards and recipes.
• Control deli waste, food spoilage, and inventory out dates.
• Must be able to read alpha and numeric data on cash registers and procedure documents.
• Ensure food/equipment temperature logs are completed in a timely and accurate manner.
• Physical Requirements: Requires ability to lift up to fifty (50) pounds throughout a normal shift, moving and stacking merchandise, cleaning, sweeping, shoveling snow, and being able to stoop, bend, and stand for extended periods of time. Must be able to work inside coolers to maintain Page 2/2 inventory. Must be able to ascend and descend a five-foot step ladder safely.

PRINCIPAL CHALLENGES:

Typical Problems:

Most Complex Problems:

DECISION MAKING AUTHORITY AND RESPONSIBILITY:

Typical decisions (total authority)

Other decisions (referred for approval)