Customer Service Associate w.Deli

Reasors Food Stores; Elk Rapids (MI); On-site; USD 28,000 - 38,000; Full time

Job summary

Reasors Food Stores in Elk Rapids, MI is seeking a C-Store Team Member to join our overnight operations. You will provide friendly, accurate service, handle cash transactions, and assist customers with information while maintaining safety and company standards.

The role requires the ability to lift up to 50 pounds, work in a fast-paced environment, and follow procedures for food handling and safety. Weekend and holiday availability is often needed.

Qualifications

• High school diploma or GED required; relevant retail experience may be considered.
• Good interpersonal skills to connect with customers and provide accurate information.
• Basic math to handle cash, calculate change, and balance registers.
• Must read and apply company procedure documents.
• Ability to work in a team and follow directions from management.
• Able to monitor activity in-store and at gas pumps.
• Opportunity to operate microwaves, small ovens and kitchen equipment.
• Capable of handling stress during peak periods.

Responsibilities

• Display a customer-first attitude with immediate attention to each customer.
• Participate in store promotions and programs.
• Complete company-sponsored training and updates on schedule.
• Complete specialized training on food prep, handling and storage.
• Know weekly/monthly promotions and suggest add-ons to customers.
• Receive payments and give back change as needed.
• Operate cash register, card scanners, lottery and other sale devices.
• Monitor gas pump activity for safety and accuracy of transactions.
• Prepare deli orders accurately for customers.
• Follow Serve-Safe and portion-control standards and recipes.
• Control deli waste and food spoilage; monitor inventory dates.
• Read alpha-numeric data on registers and documents accurately.
• Keep temperature logs up-to-date and accurate.

Skills

Cash handling

Interpersonal skills

Team player

Reading procedures

Education

High school diploma or GED

Tools

Cash register

Job description

• Location 100 1st St,Elk Rapids, MI, 49629,United States
• Job Category C-Store
• Employee Type C-Store Full Time

Description

JOB PURPOSE

This position contributes to Blarney Castle's success by ensuring total customer dedication in efficiently servicing our customers. Works as part of a team to achieve store objectives. Follows all safety and operating procedures and adheres to fresh food handling guidelines and standards. Ensures a welcoming environment that surprises and delights our customers in full compliance with company standards and state and federal laws.

KNOWLEDGE AND EXPERIENCE

• High school diploma or GED is required; candidates without degrees who have relevant retail experience, and a good work record will be given consideration.
• Good interpersonal skills are necessary to connect with our customers and provide information in an accurate and courteous manner.
• Basic math skills are necessary to handle cash transactions, calculate change, volume sales, and tax percentages and balance cash registers.
• Must be able to read and apply company procedure documents.
• Must be able to work in a team environment and follow direction from assistant manager and store manager.
• Use good reasoning and organizational skills to be able to handle multiple tasks accurately and courteously. Must be able to monitor activity both within the store and at gas pumps.
• Must be able to operate microwaves, small ovens and other kitchen equipment.
• Ability to effectively perform responsibilities under stress while demonstrating a calm demeanor during periods of high volume.

MAJOR DUTIES

• Displaying a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention.
• Actively participate in Company sales promotions and programs.
• Complete company-sponsored training and required updates within specified training periods.
• Successfully complete specialized training on food preparation, handling and storage.
• Know promotions every week/month and make suggestions to customers to increase sales.
• Receive financial payments, counts back change as necessary.
• Operates cash register, credit card scanners, lottery ticket machines and other equipment to complete sales transactions.
• Monitors activity at gas pumps, ensuring customers can dispense fuel safely and financial transactions are handled correctly.
• Accurately receive and prepare orders for deli foods.
• Always Follow Serve-Safe and portion control standards and recipes.
• Control deli waste, food spoilage, and inventory out dates.
• Must be able to read alpha and numeric data on cash registers and procedure documents.
• Ensure food/equipment temperature logs are completed in a timely and accurate manner.
• Physical Requirements: Requires ability to lift up to fifty (50) pounds throughout a normal shift, moving and stacking merchandise, cleaning, sweeping, shoveling snow, and being able to stoop, bend, and stand for extended periods of time. Must be able to work inside coolers to maintain Page 2/2 inventory. Must be able to ascend and descend a five-foot step ladder safely.

PRINCIPAL CHALLENGES

Typical Problems: Most Complex Problems:

DECISION MAKING AUTHORITY AND RESPONSIBILITY

Typical decisions (total authority) Other decisions (referred for approval)

Requirements

This position is primarily scheduled for overnight shifts. Candidates must be available to work overnight hours, including weekends and holidays as needed.