Customer Service Associate w.Deli

Reasors Food Stores; Grawn (MI); On-site; USD 25,000 - 34,000; Full time

Job summary

Reasors Food Stores in Michigan is seeking an overnight C-Store Full Time associate to deliver outstanding customer service, handle cash, stock deli items, and follow safety and food handling guidelines.

You will work with a team, participate in weekly promotions, complete required trainings, operate registers and gas-pump systems, and maintain temperature and inventory logs.

Qualifications

• High school diploma or GED required; retail experience considered.
• Good interpersonal and communication skills to assist customers accurately and courteously.
• Basic math skills for handling cash, making change, taxes, and balancing cash registers.
• Must be able to read and apply company procedures.
• Ability to work in a team and follow directions from management.
• Capable of multi-tasking with composure during busy periods.
• Able to operate kitchen equipment and monitor food handling.
• Overnight availability including weekends/holidays as needed.

Responsibilities

• Provide immediate, attentive customer service.
• Participate in promotions and store programs.
• Complete required training and updates within set periods.
• Perform deli food preparation, handling and storage per standards.
• Handle payments and operate cash register and related devices.
• Monitor gas pumps and ensure safe fueling and accurate transactions.
• Prepare and receive deli orders and maintain inventory control.
• Follow Serve-Safe and portion-control guidelines.
• Maintain accurate temperature logs and inventory records.

Skills

Interpersonal skills

Basic math

Teamwork

Procedures reading

Cash handling

Stress management

Kitchens equipment familiarity

Education

High school diploma or GED

Tools

Cash register

Credit card scanners

Lottery machines

Gas pump monitoring

Microwave ovens

Job description

• Job Category C-Store
• Employee Type C-Store Full Time

Contact information

• Name Corrine Horner

Description

JOB PURPOSE: This position contributes to Blarney Castle's success by ensuring total customer dedication in efficiently servicing our customers. Works as part of a team to achieve store objectives. Follows all safety and operating procedures and adheres to fresh food handling guidelines and standards. Ensures a welcoming environment that surprises and delights our customers in full compliance with company standards and state and federal laws.

KNOWLEDGE AND EXPERIENCE

• High school diploma or GED is required; candidates without degrees who have relevant retail experience, and a good work record will be given consideration.
• Good interpersonal skills are necessary to connect with our customers and provide information in an accurate and courteous manner.
• Basic math skills are necessary to handle cash transactions, calculate change, volume sales, and tax percentages and balance cash registers.
• Must be able to read and apply company procedure documents.
• Must be able to work in a team environment and follow direction from assistant manager and store manager.
• Use good reasoning and organizational skills to be able to handle multiple tasks accurately and courteously. Must be able to monitor activity both within the store and at gas pumps.
• Must be able to operate microwaves, small ovens and other kitchen equipment.
• Ability to effectively perform responsibilities under stress while demonstrating a calm demeanor during periods of high volume.

MAJOR DUTIES

• Display customer comes first attitude by ensuring every customer is provided with immediate and undivided attention.
• Actively participate in Company sales promotions and programs.
• Complete company-sponsored training and required updates within specified training periods.
• Successfully complete specialized training on food preparation, handling and storage.
• Know promotions every week/month and make suggestions to customers to increase sales.
• Receive financial payments, counts back change as necessary.
• Operate cash register, credit card scanners, lottery ticket machines and other equipment to complete sales transactions.
• Monitors activity at gas pumps, ensuring customers can dispense fuel safely and financial transactions are handled correctly.
• Accurately receive and prepare orders for deli foods.
• Always Follow Serve-Safe and portion control standards and recipes.
• Control deli waste, food spoilage, and inventory out dates.
• Must be able to read alpha and numeric data on cash registers and procedure documents.
• Ensure food/equipment temperature logs are completed in a timely and accurate manner.
• Physical Requirements: Requires ability to lift up to fifty (50) pounds throughout a normal shift, moving and stacking merchandise, cleaning, sweeping, shoveling snow, and being able to stoop, bend, and stand for extended periods of time. Must be able to work inside coolers to maintain inventory. Must be able to ascend and descend a five-foot step ladder safely.

PRINCIPAL CHALLENGES

Typical Problems:

Most Complex Problems:

DECISION MAKING AUTHORITY AND RESPONSIBILITY

Typical decisions (total authority)

Other decisions (referred for approval)

Requirements

This position is primarily scheduled for overnight shifts. Candidates must be available to work overnight hours, including weekends and holidays as needed.