Customer Service Associate w.Deli

Reasors Food Stores; Gaylord (MI); On-site; USD 16,531,000 - 20,664,000; Part time

Job summary

Blarney Castle Oil in Gaylord, MI seeks a part-time store associate to deliver exceptional customer service, assist in deli operations, and monitor gas pumps. The role requires basic math, teamwork, and adherence to safety standards.

The position involves cash handling, operating registers, loading inventory, and maintaining a clean, compliant store environment. Physical stamina and the ability to lift up to 50 pounds are required.

Qualifications

• High school diploma or GED is required; relevant retail experience may be considered.
• Good interpersonal skills are necessary to connect with customers and provide information accurately.
• Basic math skills are necessary to handle cash, calculate change, and balance cash registers.
• Must read and apply company procedure documents.
• Must work in a team environment and follow direction from management.
• Ability to monitor activity at gas pumps and within the store.
• Ability to operate microwaves, small ovens and other kitchen equipment.
• Ability to work under stress during high-volume periods.

Responsibilities

• Display a customer-first attitude and provide immediate, undivided attention to each customer.
• Participate in store promotions and programs.
• Complete required training and updates within specified periods.
• Receive and prepare deli orders, follow recipes and safety standards.
• Operate cash registers and payment devices; ensure accurate transactions.
• Monitor gas pumps and ensure safe fueling and correct transactions.
• Maintain food temperature logs and inventory controls.
• Lift and move merchandise up to 50 pounds; work in coolers as needed.

Skills

Interpersonal skills

Basic math

Team player

Cash handling

Read procedures

Gas pump monitoring

Serve-Safe knowledge

Physical stamina

Heavy lifting

Kitchen equipment operation

Education

High school diploma or GED

Tools

Cash registers

Credit card scanners

Lottery ticket machines

Job description

• Location 3400 W M32,Gaylord, MI, 49734,United States
• Job Category C-Store
• Employee Type Regular Part Time

Contact information

• Name Kelly Feole
• Phone [phone]
• Email [e-mail]

Description

JOB PURPOSE:
This position contributes to Blarney Castle’s success by ensuring total customer dedication in efficiently servicing our customers. Works as part of a team to achieve store objectives. Follows all safety and operating procedures and adheres to fresh food handling guidelines and standards. Ensures a welcoming environment that surprises and delights our customers in full compliance with company standards and state and federal laws.

Knowledge and Experience

• High school diploma or GED is required; candidates without degrees who have relevant retail experience, and a good work record will be given consideration.
• Good interpersonal skills are necessary to connect with our customers and provide information in an accurate and courteous manner.
• Basic math skills are necessary to handle cash transactions, calculate change, volume sales, and tax percentages and balance cash registers.
• Must be able to read and apply company procedure documents.
• Must be able to work in a team environment and follow direction from assistant manager and store manager.
• Use good reasoning and organizational skills to be able to handle multiple tasks accurately and courteously. Must be able to monitor activity both within the store and at gas pumps.
• Must be able to operate microwaves, small ovens and other kitchen equipment.
• Ability to effectively perform responsibilities under stress while demonstrating a calm demeanor during periods of high volume.

Major Duties

• Displaying a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention.
• Actively participate in Company sales promotions and programs.
• Complete company-sponsored training and required updates within specified training periods.
• Successfully complete specialized training on food preparation, handling and storage.
• Know promotions every week/month and make suggestions to customers to increase sales.
• Receive financial payments, counts back change as necessary.
• Operates cash register, credit card scanners, lottery ticket machines and other equipment to complete sales transactions.
• Monitors activity at gas pumps, ensuring customers can dispense fuel safely and financial transactions are handled correctly.
• Accurately receive and prepare orders for deli foods.
• Always Follow Serve-Safe and portion control standards and recipes.
• Control deli waste, food spoilage, and inventory out dates.
• Must be able to read alpha and numeric data on cash registers and procedure documents.
• Ensure food/equipment temperature logs are completed in a timely and accurate manner.
• Physical Requirements: Requires ability to lift up to fifty (50) pounds throughout a normal shift, moving and stacking merchandise, cleaning, sweeping, shoveling snow, and being able to stoop, bend, and stand for extended periods of time. Must be able to work inside coolers to maintain Page 2/2 inventory. Must be able to ascend and descend a five-foot step ladder safely.