Customer Service Associate w.Deli

Reasors Food Stores; Grayling (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

Blarney Castle in Grayling, MI is hiring for an overnight C-Store team member. You will service customers, handle transactions, and support deli operations while following safety standards.

Candidates should have a high school diploma or GED, good math and interpersonal skills, and the ability to work in a team during high-volume periods.

Qualifications

• High school diploma or GED required.
• Retail experience encouraged; a good work record preferred.
• Friendly, accurate, and courteous customer service.
• Basic math to handle cash, taxes, and sales totals.
• Ability to follow procedures and work in a team.

Responsibilities

• Provide immediate and focused attention to customers.
• Participate in sales promotions and programs.
• Complete company-sponsored training and updates on time.
• Prepare deli foods per recipes and safety standards.
• Manage cash register transactions and receipts.
• Monitor gas pump activity to ensure safety and accuracy.
• Maintain food safety logs and inventory control.
• Follow Serve-Safe standards and portion control.
• Lift up to 50 pounds and work in coolers as needed.

Skills

Interpersonal skills

Cash handling

Teamwork

Stress management

Reading procedures

Education

High school diploma or GED

Job description

• Location 608 N James St,Grayling, MI, 49738,United States
• Job Category C-Store
• Employee Type Regular Part Time

JOB PURPOSE

This position contributes to Blarney Castle’s success by ensuring total customer dedication in efficiently servicing our customers. Works as part of a team to achieve store objectives. Follows all safety and operating procedures and adheres to fresh food handling guidelines and standards. Ensures a welcoming environment that surprises and delights our customers in full compliance with company standards and state and federal laws.

KNOWLEDGE AND EXPERIENCE

• High school diploma or GED is required; candidates without degrees who have relevant retail experience, and a good work record will be given consideration.
• Good interpersonal skills are necessary to connect with our customers and provide information in an accurate and courteous manner.
• Basic math skills are necessary to handle cash transactions, calculate change, volume sales, and tax percentages and balance cash registers.
• Must be able to read and apply company procedure documents.
• Must be able to work in a team environment and follow direction from assistant manager and store manager.
• Use good reasoning and organizational skills to be able to handle multiple tasks accurately and courteously. Must be able to monitor activity both within the store and at gas pumps.
• Must be able to operate microwaves, small ovens and other kitchen equipment.
• Ability to effectively perform responsibilities under stress while demonstrating a calm demeanor during periods of high volume.

MAJOR DUTIES

• Displaying a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention.
• Actively participate in Company sales promotions and programs.
• Complete company-sponsored training and required updates within specified training periods.
• Successfully complete specialized training on food preparation, handling and storage.
• Know promotions every week/month and make suggestions to customers to increase sales.
• Receive financial payments, counts back change as necessary.
• Operates cash register, credit card scanners, lottery ticket machines and other equipment to complete sales transactions.
• Monitors activity at gas pumps, ensuring customers can dispense fuel safely and financial transactions are handled correctly.
• Accurately receive and prepare orders for deli foods.
• Always Follow Serve-Safe and portion control standards and recipes.
• Control deli waste, food spoilage, and inventory out dates.
• Must be able to read alpha and numeric data on cash registers and procedure documents.
• Ensure food/equipment temperature logs are completed in a timely and accurate manner.
• Physical Requirements: Requires ability to lift up to fifty (50) pounds throughout a normal shift, moving and stacking merchandise, cleaning, sweeping, shoveling snow, and being able to stoop, bend, and stand for extended periods of time. Must be able to work inside coolers to maintain Page 2/2 inventory. Must be able to ascend and descend a five-foot step ladder safely.

Requirements

This position is primarily scheduled for overnight shifts. Candidates must be available to work overnight hours, including weekends and holidays as needed.