Customer Service Associate - Temporary

Walgreens; Ottumwa (IA); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player seeks enthusiastic individuals to enhance customer experiences in a dynamic retail environment. This role involves engaging with customers, providing efficient service, and ensuring a well-organized store. Team members will model best practices in customer service while managing transactions and inventory. The company values flexibility and offers opportunities for personal development through training. If you thrive in a fast-paced setting and enjoy helping others, this position is perfect for you!

Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work flexible schedules, including evenings and weekends.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Registers customer purchases and processes returns as needed.
• Maintains clean and well-merchandised counters and shelves.

Skills

Customer Service

Cash Handling

Inventory Management

Communication

Sales Skills

Education

High School Diploma

Tools

Cash Register

Store Systems

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash, and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by the store manager or communicated by the shift leader.
• Implements company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method, and restock outs.
• Has working knowledge of store systems and equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, and delivers orders to customers as they arrive at the store).
• Assists with exterior and interior maintenance by ensuring a clean, neat, and orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs requested by the manager or assigned by corporate.

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedules, including evenings and weekends.