Customer Service Associate - Customer Service Center - Frankfort, KY

WesBanco Bank Inc.; Cincinnati (OH); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Service Associate to join their dynamic contact center. In this role, you will be the face of the bank, providing exceptional service and support to customers while resolving inquiries related to banking products. The ideal candidate will possess strong communication skills and a passion for customer satisfaction. This position offers a flexible schedule and the opportunity to work in a collaborative environment, making it perfect for those who thrive in fast-paced settings. Join a team that values professionalism and dedication to service excellence.

Qualifications

• Minimum of one year of customer service experience required.
• High school diploma or GED required.

Responsibilities

• Respond to and resolve customer requests related to bank products.
• Act as the primary contact point for customer support.

Skills

Customer Service

Relationship Building

Problem Solving

Sales Experience

Communication Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Customer Service Associate - Customer Service Center

Location: Multiple Locations (Remote within the Bank's footprint)

Market: Lexington

Work Hours per Week: 40

Requirements

• High school diploma or GED required.
• Minimum of one year of customer service experience required; banking or financial institution experience preferred.
• Previous contact center and sales experience preferred.

Job Description

This position works an alternate schedule with shifts from 9am to 8pm, Friday through Monday or Saturday through Tuesday, including non-traditional holidays (MLK Day, President's Day, Juneteenth, Indigenous People Day, Veterans Day).

Summary: The Customer Service Associate is part of the WesBanco contact center, responsible for responding to and resolving customer requests related to bank products and services, and contacting potential customers. Acts as the primary contact point for customer support, providing professional and courteous service, with responses within established service levels.

Customer Service Skills

• Willingness to deliver exceptional service that differentiates us from competitors.
• Ability to build and retain customer relationships.
• Ownership of customer requests and follow-through to resolution.
• Identify customer needs, resolve inquiries or recommend solutions, and follow up.
• Partner with other departments for issue resolution and process improvements.

Interpersonal Skills

• Professional appearance, attitude, and work ethic.
• Effective written and oral communication skills, including email and phone etiquette.
• Ability to work under pressure and be collaborative.
• Maintain confidentiality.

Technical Requirements

• Proficiency with Microsoft Office, web browsers, and operating systems.
• Fast and accurate typing skills.
• Operate standard office equipment.

Other Requirements

• Strong organizational and time management skills.
• Ability to multitask in a fast-paced environment.
• Flexible schedule, willing to work additional hours and outside of normal banking hours.
• Ability to work independently.

Physical Demands

Long periods of sitting while on the phone and in front of a computer. Accommodations available for disabilities.

Work Environment

Characteristics of the work environment, with accommodations available for disabilities.