Customer Service Associate - Customer Service Center - Bowie, MD

WesBanco Bank Inc.; Bowie (MD); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Associate to join their remote team. In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries related to banking products and services. Your ability to build and maintain customer relationships will set you apart from competitors. With a flexible schedule and a supportive work environment, this is an excellent opportunity to advance your career in customer service. Join a company that values your contributions and offers a comprehensive benefits package, including paid time off and health coverage.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employee Match

Paid Time Off

Short Term Disability

Annual Paid Holidays

Flexible Spending Accounts

Qualifications

• Minimum of one year of customer service experience required.
• Ability to use personal computers and Microsoft Office products.

Responsibilities

• Respond to and resolve customer requests related to bank products.
• Provide professional and courteous customer support.

Skills

Customer Service

Interpersonal Skills

Organizational Skills

Time Management

Technical Proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Standard Office Equipment

Job description

Back

Customer Service Associate - Customer Service Center

#42-7883

Bowie, Maryland, United States

Apply

Apply for this job now! Apply

Location

This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).

Market

Mid-Atlantic

Work Hours per Week

40

Requirements

High school diploma or GED required.

Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred.

Previous contact center experience preferred.

Previous sales experience preferred.

Job Description

This position works an alternate schedule

Schedule is 9am to 8pm, Friday through Monday or 9am to 8pm, Saturday through Tuesday, including non-traditional holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day)

SUMMARY:

The Customer Service Associate is a member of the WesBanco contact center. Responsible for responding to & resolving customer requests related to bank products and services as well as contacting potential customers. Often the primary interaction a customer may have with the bank for support. Provides professional and courteous customer support. Customer inquiries are expected to be responded to and resolved within established department service levels.

Customer Service Skills

• Willingness to provide a level of service, which will clearly differentiate us from our competitors.


• Able to build and retain customer relationships against competition.


• Accepts ownership of the customer request and follows it through to resolution.


• Able to identify customer concerns or needs, resolve the inquiry or recommend best solution, expedite the correction or adjustment and follow up to ensure resolution.


• Partners with other departments to reach mutually satisfactory resolution of customer issues and to identify processes or procedures that can be changed to improve future customer experiences.

Interpersonal Skills

• Professional demeanor in appearance, interpersonal relations, work ethic and attitude.


• Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to bank employees and bank customers. Firm grasp of spelling, grammar and email and phone etiquette.


• Ability to work under pressure.


• Ability to be collaborative with co-workers and employees. Team player with a positive outlook.


• Ability to maintain confidentiality.

Technical Requirements

• Ability to use a personal computer with experience using Microsoft Office products, web browsers and operating systems.


• Ability to type with speed and accuracy.


• Able to operate standard office equipment, including phones, computer and peripherals.

Other Requirements

• Strong organizational and prioritizing skills.


• Strong time management skills.


• Able to multi-task in a fast-paced environment.


• Willingness to work a flexible schedule, with frequent adjustments to hours and able to work additional hours if needed.


• Ability to work outside of normal banking hours.


• Ability to work independently.

Physical Demands

This position requires long periods of sitting in one area while on the telephone and in front of a computer screen. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information:

The wage range for the Customer Service Associate position is $17.00-$20.00 an hour and is eligible for approved overtime and a +$1.00/hr shift premium after 6:00 pm. The position includes 17 days of PTO (Paid Time Off) and 5 days of STD (Short Term Disability) and 11 annual paid holidays.

WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. WesBanco also offers 401(k) with employee match.

Full-Time/Part-Time

Full-time

Area of Interest

Customer Experience

All Locations

Bowie, Maryland, United States