Customer Service Associate - Shelbyville

Indiana Farm Bureau Insurance; Shelbyville (IN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid vacation/sick leave

401(k) with match

Possible yearly bonus (up to 20%)

Job summary

Indiana Farm Bureau Insurance in Shelbyville, IN is seeking an on-site, full-time customer service representative. You will handle incoming calls, assist walk-in clients, and support claims paperwork while providing required insurance documents.

The role requires a high school diploma, 1 year of customer service experience, and a Property & Casualty license (or ability to obtain within 2 years). Benefits include paid vacation, sick leave, 401(k) with match, and the possibility of a yearly bonus

Qualifications

• High School diploma or GED required.
• 1 year of customer service experience.
• Property & Casualty license required or must obtain within 2 years.
• Proficient in Microsoft Suite.
• Strong time management and problem-solving skills.

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles walk-in customers.
• Assists with claims paperwork requested by the claim’s representatives.
• Provides proof of insurance documents requested by clients.
• Any additional duties assigned by management.

Skills

Time management

Problem solving

Attention to detail

Team collaboration

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Job Category: Individual Contributor

Requisition Number: CUSTO005795

• Full-Time
• On-site

Locations

Showing 1 location

2915 E State Road 44
Shelbyville, IN 461768832, USA

Description

Responsibilities:

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Assists with claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• Any additional duties assigned by management.

Requirements for Success:

• High school diploma or GED equivalent.
• 1 year of customer service experience.
• Property & Casualty insurance license required or must be able to obtain this license within 2 years.
• Proficient in Microsoft Suite.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.
• An organization that values work/life balance
• Paid vacation/sick leave
• 401(k) with match
• Fulltime with a Monday - Friday schedule
• Potential for a yearly bonus with a possible payout of up to 20% of the salary
• Contests and incentives
• Benefits eligibility within 30 days of employment
• Negotiable pay based on level of experience
• Collaborate in a team environment

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.