Customer Service Associate Representative

Cigna Health and Life Insurance Company; Massachusetts; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading health services company is seeking a Customer Service Associate Representative to support patients in their fertility journeys. This remote role involves handling calls, coordinating care plans, and ensuring a positive patient experience. The ideal candidate will possess strong communication skills and a compassionate approach, contributing to meaningful outcomes in people's lives.

Benefits

Health coverage starting day 1

Holiday, PTO, and OT pay

401K with company match

Tuition reimbursement

Inclusive culture

Qualifications

• Empathetic personality with a good sense of humor.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office and Internet.

Responsibilities

• Handle 25-30 calls daily related to Inbound & Outbound.
• Coordinate fertility plans and medications with patients and physicians.
• Resolve issues and ensure thorough follow-up.

Skills

Customer service

Organizational skills

Time management

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Internet

Job description

Customer Service Associate Representative

Apply: Remote, Massachusetts (Work at Home)

Posted: 2 Days Ago | Job Requisition ID: 25005923

Must Reside in MA!

Preferred: Certified Pharmacy Technician

Position Overview

Are you ready to utilize your communication and problem-solving skills to help patients realize their dreams of having a family? As a Customer Service Representative at Freedom Fertility, you will use your empathy and listening skills to handle inbound and outbound calls, gather medical histories, and address fertility challenges.

This role is more than typical customer service — it’s about making a real difference in people's lives while working for a compassionate company.

Key Responsibilities

1. Handle 25-30 calls daily related to Inbound & Outbound (IB & OB).
2. Coordinate fertility plans and medications by working with patients and physicians.
3. Own the patient experience by resolving issues and ensuring thorough follow-up.
4. Accurately obtain and enter patient information, including shipping, insurance, and payment details.

Why Join Us?

• Health coverage starting day 1 (medical, dental, vision)
• Holiday, PTO, and OT pay
• 401K with company match
• Tuition reimbursement
• Inclusive, fun, and friendly culture — bring your whole self to work!

Requirements

• Empathetic, fun-loving personality with a good sense of humor
• High School Diploma or GED
• Strong customer service, organizational, and time management skills
• Proficiency with Microsoft Office and Internet

Technical Requirements

If working from home, ensure your internet connection is via cable broadband or fiber optic with minimum speeds of 10Mbps download and 5Mbps upload.

About Evernorth Health Services

Evernorth, a division of The Cigna Group, offers pharmacy, care, and benefit solutions to improve health and vitality. We innovate to make illness prediction, prevention, and treatment more accessible. Join us to drive growth and improve lives.

Equal Opportunity & Accommodation

We consider all qualified applicants regardless of race, color, age, disability, sex, pregnancy, sexual orientation, gender identity, veteran status, religion, national origin, or other protected characteristics. For accommodations during the application process, contact [e-mail]. Note: We reserve the right to refuse employment to tobacco/nicotine users in certain states, and consider criminal histories in employment decisions per applicable laws.