Customer Service Associate Representative

The Cigna Group; Massachusetts; On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Customer Service Associate Representative to assist patients with their fertility journeys. This role involves handling calls, coordinating with healthcare professionals, and ensuring a positive patient experience. Candidates should possess strong customer service skills and a high school diploma, with additional qualifications preferred.

Benefits

Health coverage starting day 1 (medical, dental, vision)

Holiday, PTO, and overtime pay

401K with company match

Tuition reimbursement

Inclusive and engaging company culture

Qualifications

• Empathetic, fun-loving personality with a good sense of humor.
• Strong customer service, organizational, and time management skills.
• Proficiency in Microsoft Office and Internet use.

Responsibilities

• Handling 25-30 calls related to infertility and obstetrics.
• Coordinating with patients and physicians on fertility plans and medications.
• Resolving customer issues and ensuring follow-up.

Skills

Customer service

Organizational skills

Time management

Education

High School Diploma or GED

Certified Pharmacy Technician

Tools

Microsoft Office

Job description

Customer Service Associate Representative - Band 1

Location: Must reside in MA

Preferred Qualification: Certified Pharmacy Technician

Position Overview: As a Customer Service Representative at Freedom Fertility, you will use your communication and problem-solving skills to assist patients with their fertility journeys. This role involves handling inbound and outbound calls, understanding patients’ medical histories, and ensuring a positive patient experience.

Responsibilities include:

• Handling 25-30 calls related to infertility and obstetrics
• Coordinating with patients and physicians on fertility plans and medications
• Resolving customer issues and ensuring follow-up
• Accurately entering patient information, including shipping, insurance, and payment details

Benefits:

• Health coverage starting day 1 (medical, dental, vision)
• Holiday, PTO, and overtime pay
• 401K with company match
• Tuition reimbursement
• Inclusive and engaging company culture

Requirements:

• Empathetic, fun-loving personality with a good sense of humor
• High School Diploma or GED
• Strong customer service, organizational, and time management skills
• Proficiency in Microsoft Office and Internet use

For remote work, a reliable broadband internet connection (cable or fiber optic) with at least 10Mbps download and 5Mbps upload speeds is required.

We are an equal opportunity employer and consider all qualified applicants regardless of race, color, age, disability, sex, pregnancy, sexual orientation, gender identity, veteran status, religion, national origin, and other protected characteristics.

Please review our posting guidelines to ensure eligibility for consideration. Qualified applicants with criminal histories will be considered in accordance with applicable laws.