Bilingual Customer Service Associate (French/English) | Philippines

Peak Support; Cambridge (MA); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company is seeking a Bilingual Customer Service Associate (French/English) to join their remote team. This entry-level position focuses on delivering exceptional customer service across various platforms. Ideal candidates will possess strong communication and problem-solving skills, and be adaptable to a fast-paced environment. The role offers growth opportunities in a supportive culture, emphasizing performance and teamwork.

Qualifications

• Proven experience in customer service, preferably in the BPO industry.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide customer support over various platforms (email, chat, phone).
• Translate Automotive Service Bulletins from auto companies.

Skills

Communication

Problem Solving

Organizational Skills

Analytical Skills

Tools

Microsoft Office

HubSpot

Job description

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Description

Peak Support is seeking a Bilingual Customer Service Associate (French/English) to join our team in the Philippines.

We're Looking For Individuals With

• Excellent oral and written communication skills in both English and French.
• The ability to provide customer support over various platforms (email, chat, phone, etc.).
• Proven experience in customer service, preferably in the BPO industry.
• Ability to work in a fast-paced environment.
• Flexible and willing to be assigned to voice, non-voice, or blended programs.
• Knowledgeable about Microsoft Office applications with average MS Excel skills.
• Ability to convey information effectively.
• Willingness to participate in required initial training.
• Excellent problem-solving skills.
• Flexibility to work multiple shifts during weekends or holidays.
• Excellent organizational skills and attention to detail.
• Ability to work with minimal supervision.
• Some analytical skills.
• Some technical abilities.
• HubSpot knowledge is a plus.

Peak Support and Our Work-from-Home PLUS Model

At Peak Support, we are dedicated to providing exceptional service to our clients and creating an exceptional work environment for our team members. We focus on a positive, encouraging, and performance-driven culture that enables our team members to build rewarding, long-term careers. Our Glassdoor rating of 4.5 is the highest in the BPO industry.

Peak Support offers the convenience of working from home, with the benefits of working for an established organization with an exceptional team and growth opportunities. We have been 100% remote since day one, with processes supporting our remote team members' success.

Requirements

To be successful, you must possess the following:

• Ability to effectively and accurately translate Automotive Service Bulletins from auto companies.
• Empathy, listening skills, and a courteous attitude focused on providing quality customer service.
• Problem-solving skills to make decisions and take action based on sound reasoning and independent judgment.
• Excellent oral and written communication skills.
• Ability to collaborate with peers, supervisors, and management to achieve goals.
• Ability to adapt to a changing work environment.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Outsourcing and Offshoring Consulting