Customer Service Representatives

Kanz; Seymour (IN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid vacation/sick leave

401(k) with match

Potential yearly bonus up to 20% of salary

Paid volunteer hours

Job summary

A regional insurance company in Seymour, Indiana is seeking a Customer Service Representative to provide product information, assist with office operations, and resolve customer issues. The ideal candidate has a high school diploma and strong communication skills. This full-time role offers a Monday-Friday schedule with potential bonuses and benefits eligibility within 30 days.

Qualifications

• Strong communication skills tailored to diverse audiences.
• Ability to obtain a Property and Casualty insurance license within first 2 years.
• Insurance and/or claims background helpful.

Responsibilities

• Provide product and service information to customers.
• Assist with office operations like scheduling appointments and answering calls.
• Build strong customer relationships and exceed expectations.

Skills

Communication skills

Attention to detail

Numerical understanding

Education

High School diploma or GED

Job description

Customer Service Representative – Seymour, Indiana

Company: Indiana Farm Bureau Incorporated

Location: 310 S Airport Rd, Seymour, IN 47274

Job ID: CUSTO004752

Category: Marketing

Job Type: Full‑time

Seniority Level: Entry level

Responsibilities

• Interact directly with customers by providing product and service information.
• Provide sales/marketing support to agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, and cash handling.
• Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization’s policies.
• Coordinate problem resolution with appropriate departments.
• Build strong customer relationships and deliver solutions, consistently exceeding expectations.
• Organize, prioritize and oversee activities to efficiently meet business objectives with a focus on continuous improvement.

Requirements for Success

• High School diploma or GED equivalent.
• Ability to obtain a Property and Casualty insurance license within first 2 years.
• Insurance and/or claims background helpful.
• Strong communication skills tailored to diverse audiences.
• Understanding of numerical concepts for mathematical transactions.
• Strong attention to detail and accuracy.

Perks & Benefits

• Paid vacation/sick leave
• 401(k) with match
• Full‑time Monday‑Friday schedule
• Potential yearly bonus up to 20% of salary
• Contests and incentives
• Benefits eligibility within 30 days of employment
• Negotiable pay based on experience
• Paid volunteer hours