Member Experience Associate

Travelwithsan; New York (NY); Remote; USD 42,000 - 64,000; Full time

Job summary

Travelwithsan seeks a friendly, professional Member Experience Associate to serve as the primary contact for members, delivering timely support and resolutions across phone, email, and digital channels. The role emphasizes excellent communication, organization, and the ability to thrive in a fast-paced remote environment.

The candidate will assist with account inquiries, maintain records, and participate in ongoing training and development while building strong member relationships in a

Qualifications

• Excellent verbal and written communication skills are required.
• Strong customer-service and problem-solving abilities are essential.
• Professional and friendly communication style is important.
• Strong attention to detail and organization are needed.
• Ability to manage multiple tasks and priorities in a remote setting.

Responsibilities

• Serve as a primary point of contact for members and customers.
• Respond to questions through phone, email, and digital channels.
• Provide accurate information and helpful solutions.
• Assist members with account, service, and inquiries.
• Follow up with members to ensure needs are addressed.
• Identify opportunities to improve the member experience.
• Resolve customer concerns professionally and efficiently.
• Maintain accurate member records and documentation.
• Escalate complex issues to the appropriate team.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Organization

Multi-tasking

Remote work

Tools

Email platforms

Job description

We are looking for a friendly, professional, and customer-focused Member Experience Associate to join our team. In this role, you will serve as a primary point of contact for members, providing timely support, answering questions, resolving concerns, and helping create a positive experience throughout the customer journey. The ideal candidate is an excellent communicator who enjoys helping people, is highly organized, and can work effectively in a fast-paced remote environment.

Key Responsibilities:

• Serve as a primary point of contact for members and customers
• Respond to questions and requests through phone, email, and digital communication channels
• Provide accurate information and helpful solutions
• Assist members with account, service, and general inquiries
• Follow up with members to ensure their needs have been addressed
• Identify opportunities to improve the member experience
• Resolve customer concerns professionally and efficiently
• Maintain accurate member records and documentation
• Escalate complex issues to the appropriate team when necessary
• Build strong and professional relationships with members
• Participate in team meetings, training, and professional development
• Maintain a high standard of customer service and professionalism

Qualifications:

• Excellent verbal and written communication skills
• Strong customer-service and problem-solving abilities
• Professional and friendly communication style
• Strong attention to detail and organization
• Ability to manage multiple tasks and priorities
• Comfortable using computers, email, and online communication platforms
• Ability to work independently in a remote environment
• Previous experience in customer service, sales, hospitality, account management, or a related field is an advantage

What We Offer:

• Full-time remote position
• Comprehensive training and onboarding
• Ongoing coaching and professional development
• Supportive team environment
• Opportunities for career growth
• Flexible remote work environment

Schedule:

Full-Time

Location:

Remote