Customer Service Associate – Parking & Guest Support

Ace Careers Website; Dallas (TX); In loco; USD 21.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible Spending Accounts

401k

Vacation/Sick

Holiday Pay

Descrizione del lavoro

ACE Parking is seeking a Customer Service Representative I to assist customers at our on-site location in Dallas. You will handle phones and emails, guide customers to parking areas, and resolve questions and complaints with a friendly, service-oriented approach.

Ideal candidates are outgoing, able to stand for long periods, and willing to go the extra mile to ensure a positive experience for every guest. We offer benefits and a supportive team environment.

Competenze

• Must be able to stand and walk up to 8 hours per shift.
• Must be able to speak clearly, distinctly, and effectively using tact and diplomacy.
• Experience dealing with irate customers and resolving customer issues and/or complaints.
• An outgoing and enthusiastic personality.
• Willingness to do whatever it takes to earn a “Thank You.”

Mansioni

• Assist with office duties, including answering phones and emails.
• Assist customers’ with using pay stations or automated ticketing equipment, including obtaining receipts, and credit card payment.
• Assist customers with locating vehicles.
• Direct customers to parking areas or parking spaces, using hand signals or flashlights as necessary.
• Resolve customer requests, questions, and complaints.
• Actively look for ways to assist customers.

Descrizione del lavoro

ACE Parking is seeking a Customer Service Representative I to assist customers at our on-site location in Dallas. You will handle phones and emails, guide customers to parking areas, and resolve questions and complaints with a friendly, service-oriented approach.

Ideal candidates are outgoing, able to stand for long periods, and willing to go the extra mile to ensure a positive experience for every guest. We offer benefits and a supportive team environment.