CUSTOMER SERVICE REPRESENTATIVE I

Ace Parking Management; Dallas (TX); On-site; USD 24,000 - 32,000; Full time

Job summary

Ace Parking Management in Dallas seeks a friendly Parking Attendant to assist guests, operate pay stations, issue receipts, and help locate vehicles while delivering professional service on site. You will greet guests, direct them to parking areas, monitor safety, and maintain tidy surroundings to support a smooth flow of traffic.

Candidates must be able to stand and walk for up to 8 hours, speak clearly and diplomatically, handle irate customers, and bring an outgoing, enthusiastic personality;

Qualifications

• Must be able to stand and walk for up to 8 hours per shift.
• Ability to speak clearly, distinctly, and effectively using tact and diplomacy.
• Experience dealing with irate customers and resolving customer issues and/or complaints.
• An outgoing and enthusiastic personality.
• Willingness to do whatever it takes to earn a “Thank You.”

Responsibilities

• Assist customers with pay stations or automated ticketing equipment, including obtaining receipts, and credit card payment.
• Assist customers with locating vehicles.
• Direct customers to parking areas or parking spaces, using hand signals or flashlights as necessary.
• Resolving customer requests, questions, and complaints.
• Actively look for ways to assist customers.

Skills

Clear communication

Customer service

Positive attitude

Job description

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75 years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy)

Culture:

We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

Accountability :

• Assist with office duties, including answering phones and emails.
• Assisting customers’ with using pay stations or automated ticketing equipment, including obtaining receipts, and credit card payment.
• Assisting customers with locating vehicles.
• Directing customers to parking areas or parking spaces, using hand signals or flashlights as necessary.
• Resolving customer requests, questions, and complaints.
• Actively look for ways to assist customers.

What we are looking for:

• Must be able to stand and walk up to 8 hours per shift.
• Must be able to speak clearly, distinctly, and effectively using tact and diplomacy.
• Experience dealing with irate customers and resolving customer issues and/or complaints.
• An outgoing and enthusiastic personality.
• Willingness to do whatever it takes to earn a “Thank You.”

What We Can Offer You for All Your Hard Work:

ACE Parking is an Aff…

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.