CUSTOMER SERVICE REPRESENTATIVE I

Ace Careers Website; Dallas (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Flexible Spending Accounts

401k

Vacation/Sick

Holiday Pay

Job summary

ACE Parking is seeking a Customer Service Representative I to assist customers at our on-site location in Dallas. You will handle phones and emails, guide customers to parking areas, and resolve questions and complaints with a friendly, service-oriented approach.

Ideal candidates are outgoing, able to stand for long periods, and willing to go the extra mile to ensure a positive experience for every guest. We offer benefits and a supportive team environment.

Qualifications

• Must be able to stand and walk up to 8 hours per shift.
• Must be able to speak clearly, distinctly, and effectively using tact and diplomacy.
• Experience dealing with irate customers and resolving customer issues and/or complaints.
• An outgoing and enthusiastic personality.
• Willingness to do whatever it takes to earn a “Thank You.”

Responsibilities

• Assist with office duties, including answering phones and emails.
• Assist customers’ with using pay stations or automated ticketing equipment, including obtaining receipts, and credit card payment.
• Assist customers with locating vehicles.
• Direct customers to parking areas or parking spaces, using hand signals or flashlights as necessary.
• Resolve customer requests, questions, and complaints.
• Actively look for ways to assist customers.

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

CUSTOMER SERVICE REPRESENTATIVE I

• Posted on October 19, 2026

Locations

Showing 1 location

• On-site
• Operations
• Full-Time
• Requisition #: CUSTO035614

Description

About Us:

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75 years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy)

Culture:

We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

Accountability :

• Assist with office duties, including answering phones and emails.
• Assisting customers’ with using pay stations or automated ticketing equipment, including obtaining receipts, and credit card payment.
• Assisting customers with locating vehicles.
• Directing customers to parking areas or parking spaces, using hand signals or flashlights as necessary.
• Resolving customer requests, questions, and complaints.
• Actively look for ways to assist customers.

What we are looking for:

• Must be able to stand and walk up to 8 hours per shift.
• Must be able to speak clearly, distinctly, and effectively using tact and diplomacy.
• Experience dealing with irate customers and resolving customer issues and/or complaints.
• An outgoing and enthusiastic personality.
• Willingness to do whatever it takes to earn a “Thank You.”

What We Can Offer You for All Your Hard Work:

• Flexible Spending Accounts
• 401k
• Vacation/Sick
• Holiday Pay

ACE Parking is an Affirmtive Action Federal Contractor and Equal Opportunity Employer that encourages applicants who are Protected Veterans of the U.S. Armed Forces, Individuals with Disabilities, Women, and Minorities to apply (EEO/M/F/V/D)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.