Parking Guest Services Associate

Ace Parking Inc.; Dallas (TX); Hybrid; USD 26,000 - 34,000; Full time

Job summary

Ace Parking Inc. in Dallas is seeking friendly, customer-focused staff to assist guests with pay stations, locate vehicles, and guide them to parking areas. The role emphasizes courtesy, effective communication, and problem resolution in a fast-paced environment.

Candidates should be able to stand for extended periods, handle irate customers with tact, and contribute to a welcoming experience. Ace Parking is an equal opportunity employer with a long legacy of service excellence.

Qualifications

• Must be able to stand and walk up to 8 hours per shift.
• Must be able to speak clear, distinctly, and effectively using tact and diplomacy.
• Experience dealing with irate customers and resolving customer issues and/or complaints.

Responsibilities

• Assist with office duties, including answering phones and emails.
• Assist customers with using pay stations or automated ticketing equipment, including obtaining receipts, and credit card payment.
• Assist customers with locating vehicles.
• Direct customers to parking areas or parking spaces, using hand signals or flashlights as necessary.
• Resolve customer requests, questions, and complaints.
• Actively look for ways to assist customers.

Job description

Ace Parking Inc. in Dallas is seeking friendly, customer-focused staff to assist guests with pay stations, locate vehicles, and guide them to parking areas. The role emphasizes courtesy, effective communication, and problem resolution in a fast-paced environment.

Candidates should be able to stand for extended periods, handle irate customers with tact, and contribute to a welcoming experience. Ace Parking is an equal opportunity employer with a long legacy of service excellence.