Customer Service Associate - Overnight

Laundry Management Services; Worcester (MA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Sales-based bonus opportunities

Tips from customers

Flexible scheduling

Employee discount

Commuter benefits

Job summary

Laundry Capital in Worcester, MA is seeking a Customer Service Associate to support daily store operations. You will assist customers with laundry cards, machine selection, and purchases, while ensuring a clean, safe, and welcoming environment.

Responsibilities include operating the POS, upselling products, and communicating with management about inventory and maintenance needs. Prior retail experience is a plus, and flexible hours are available to fit diverse schedules.

Qualifications

• Previous customer service or retail experience preferred.
• Ability to stand for 8+ hours and lift 35 pounds.
• Professional communication with customers and staff.
• Flexible/open scheduling required.

Responsibilities

• Assist customers with laundry cards, machines, and purchases.
• Operate cash register and POS transactions accurately.
• Know products and upsell related items.
• Keep shelves stocked and report inventory needs.
• Maintain clean, safe, and organized store environment.
• Follow safety and attendance policies and report issues.

Skills

Customer service

Cash handling

Communication

Teamwork

Problem resolution

Tools

POS system

Job description

5464 Chandler St Worcester, MA 01609 Pay Range: $16.00/hour

Customer Service Associate Job Description

Customer Service Associates report to a General Manager and are responsible for the daily duties in maintaining high levels of customer service through offering a clean, safe and friendly store.

About Laundry Capital

Laundry Capital was founded in 1996 in New York. Operating over 70 laundromats in eight states, Laundry Capital operates two brands: Clean Rite Centers and Laundromax. Laundry Capital pioneered the Laundromat “super store” concept by building large, bright, free standing stores, equipped with over 120 washers and dryers, ample folding tables, free parking, knowledgeable and qualified staff, and more. Laundry Capital is recognized by the retail sales industry as the “gold standard” for laundromat retail in the United States.

Essential Job Functions

• Provides assistance to customers with use of laundry cards, machine selection and operation, retail sales purchases, wash and fold orders and with any other questions or concerns that arise
• Responsible for accurately utilizing the cash register or point of retail sale computer
• Has a thorough knowledge of the products sold and what they are used for; encourages customers to purchase additional items
• Ensures retail sales items are neatly stocked at all times and communicates frequently with management when inventory or janitorial items are running low
• Utilizes the log books to report any building or equipment maintenance issues; immediately informs supervisor of unsafe situations that arise during a shift
• Accurately and always utilizes log books; knows how to choose the right equipment for the amount of clothing; addresses customer concerns as best as possible; informs supervisor of any customer complaints or claims.
• Adheres to all company policies and procedures, including the attendance policy and presenting to work in a clean uniform
• Follows all safe practices to prevent accidents and injuries to customers and employees
• Understands responsibilities for emergency situations such as fires, floods and severe weather
• Maintains a safe environment inside and outside of the store
• Continually walks the floor picking up debris, emptying trash containers, checking bathrooms and performing other cleaning duties as required

Job Requirements

• Must be able to stand for up to 8+ hours at a time for a shift
• Must be able to lift 35 pounds
• Must be able to communicate with all customers and associates in a professional manner
• Must be able to work well with others and remain calm in stressful situations
• Previous experience in customer service or retail is preferred
• Ability to resolve customer issues/complaints in a fashionable and timely manner
• Ability to perform assigned tasks by management
• Ability to work a flexible (open) schedule

Step into the future of laundry services! As one of America’s largest retail laundromat operators, we’re not just doing laundry, we’re transforming the customer experience. Since 1996, we’ve built modern 4,000+ sq ft “super store” laundromats designed with cutting-edge equipment, comfortable spaces, and a customer-first mindset that sets industry standards. At Clean Rite, our people make the difference. We’re proud to build teams that deliver exceptional service while supporting the communities we serve.

Why Join Our Team?

• Competitive hourly pay and earnings potential
• Sales-based bonus opportunities
• Tips from customers who appreciate great service
• Multiple shifts and flexible schedulingEmployee discount and commuter benefitsCareer growth with a fast-growing company

  If you're passionate about customer service and want to grow with a company that values its people, explore our opportunities and join the Laundromax Crew today!