Customer Service Associate I – In-Office & Phone Support

lakehavenwsd; Federal Way (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Lakehaven Water and Sewer District is seeking a Customer Service Representative I to handle customer interactions at the counter, by phone, and through correspondence. The role includes posting payments, balancing daily accounts, sorting mail, and filing adjustments in a fast-paced team setting.

The ideal candidate will have a high school diploma, at least two years of customer service experience, familiarity with Microsoft Office, and excellent communication skills.

Qualifications

• High school diploma or equivalent.
• Minimum of two years customer service experience.
• Previous clerical work experience and standard office procedures.
• Familiarity with Microsoft Office products.
• Fluency in Spanish is desired.
• Strong oral and written communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Assist customers at the counter, by phone, and through correspondence.
• Post payments and perform daily balancing.
• Sort daily mail and file adjustments.
• Perform a variety of office tasks in a fast-paced, team-oriented environment.

Skills

Customer service

Bilingual Spanish (preferred)

Communication skills

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Lakehaven Water and Sewer District is seeking a Customer Service Representative I to handle customer interactions at the counter, by phone, and through correspondence. The role includes posting payments, balancing daily accounts, sorting mail, and filing adjustments in a fast-paced team setting.

The ideal candidate will have a high school diploma, at least two years of customer service experience, familiarity with Microsoft Office, and excellent communication skills.